Senior Client Relationship Manager

As a Senior Client Relationship Manager, your role involves conducting review meetings, nurturing client relationships, and contributing to revenue growth through consultative engagement. Your responsibilities will include: - **Review Execution**: - Schedule and conduct client reviews following SOPs. - Analyze client data and document insights. - Capture meeting minutes, share updates, and maintain audit records. - Track implementation using DARs and follow up on action items. - Present updates in team meetings and resolve issues via escalation protocols. - **Revenue Generation**: - Identify client needs during reviews to cross-sell and upsell services. - Support monthly revenue targets through service-led selling. - Propose new ideas based on client interactions. - **Client Engagement**: - Build strong client relationships for loyalty and referrals. - Handle objections and grievances professionally. - Drive retention through high-quality reviews and events. - Stay updated on industry trends and client-specific needs. - **Internal Collaboration**: - Coordinate with internal teams to align on client servicing goals. - Communicate review outcomes and action plans across departments. In addition to your responsibilities, you should possess: - Strong interpersonal and communication skills - Consultative service orientation - Independent execution and time management abilities - Persuasive and empathetic client interaction - High emotional intelligence and professionalism - Proficiency in MS Office (Word, Excel, PowerPoint) - Willingness to travel locally for client visits Qualifications and Experience required: - MBA (HR/Marketing) / PGDM / BBA / Bachelors in business studies or relevant field - 1+ years of experience in customer servicing, relationship management, or consultative sales - Exposure to client interaction, documentation, and grievance handling If you meet the qualifications and are looking for a role where you can actively engage with clients, drive revenue growth, and foster strong relationships, this position might be the right fit for you.,