Senior Client Relationship Manager

Job Title:

Location:

Work Days:

Company:

Job Summary:

client partner

Key Responsibilities:

• Develop and nurture long-term relationships with key clients and stakeholders.
• Act as the main point of contact between the client and internal teams.
• Understand client needs and ensure service delivery meets expectations.
• Drive

  client engagement

  through regular check-ins, updates, and feedback sessions.
• Identify opportunities for

  cross-selling and upselling

  relevant services.
• Manage

  client satisfaction

  by resolving queries and concerns promptly.
• Maintain records of client interactions, deals, and follow-ups using CRM tools.
• Coordinate with business and delivery teams to ensure smooth operations.
• Work on

  B2B business development and relationship management

  .
• Collaborate with internal teams to develop client-specific solutions.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 5-10 years of experience in customer/client relationship management in staffing/recruitment setup.
• Strong interpersonal, communication, and negotiation skills.
• Proven experience in client servicing, engagement, and upselling.
• Ability to handle multiple accounts and deliver a great customer experience.
• Working knowledge of CRM tools and MS Office.
• Highly professional with a client-first mindset.