Senior Client Relationship Manager

Kindly Call on 9205777327

Senior Executive - CRM

Roles and Responsibilities

· Collection from existing clients

· Retention

· Up-sell, Cross-sell experience

· Proficient in English and Hindi language

· B2C client handling

· Interact with existing customers and make follow-up calls

· Timely payment & collections from the customers

· Interaction with customers via Emails & over the phone.

· Take actions to encourage timely debt payments

· Process payments and refunds

· Update account status records and collection efforts

· Updating the existing customers on ongoing projects.

· Report on collection activity

· Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile

Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role

· Knowledge of billing procedures and collection techniques

· Working knowledge of MS Office and databases

· Patience and ability to manage stress

· Excellent communication skills (written and oral)

· Skilled in negotiation

· Problem-solving skills

· Bachelor's degree

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹38,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Do you have experience in collection, Cross-selling and Up-selling ?
• Are you an Immediate Joiner ?

Work Location: In person