Senior Client Delivery Manager

Job Title: Senior Client Delivery Manager

Location: Chennai (Onsite / Hybrid as applicable)

Experience: 15+ years

Notice Period: Immediate to 15 days only

Role Overview: The Senior Client Delivery Manager is a consulting-style project leader and senior individual contributor who owns the end-to-end client journey—from discovery and scoping, through resourcing and onboarding, to steady-state handoff.

This role serves as the single point of accountability for high-profile client engagements, working closely with OpCo CEOs, Product Leaders, and senior stakeholders. The individual establishes early clarity, momentum, and operating rhythm, then sequences the right resources at the right time to ensure a seamless transition to long-term ownership.

The role begins like a high-impact consulting Program Manager, driving structure, governance, and execution in the onboarding phase, and then transitions to enabling stable, long-running service ownership.

This position requires a highly seasoned professional (15+ years) with the credibility, maturity, and influence to operate confidently with senior business leaders and manage complex, long-running client relationships.

Key Responsibilities:

Client Engagement & Ownership

• Own the client journey end-to-end: discovery, scoping, onboarding, delivery alignment, and steady-state handoff
• Act as the single point of accountability for external client stakeholders
• Establish and run stakeholder cadences (weekly, monthly, QBRs, MBRs)
• Translate business objectives into clear execution plans, including milestones, RACI, SLAs, risks/issues, and success metrics

Program & Onboarding Leadership

• Lead engagements like a consulting program manager—creating early clarity, momentum, and governance
• Build and maintain onboarding playbooks, checklists, runbooks, and operating models
• Ensure India-based OpCo teams are fully operational by Day 1, with no critical gaps
• Drive predictable execution across onboarding, integration, and transition phases

Cross-Functional Orchestration

• Coordinate and unblock dependencies across TA, IT, HR, Security, Finance, Legal, Engineering, and Delivery teams
• Manage cross-time-zone teams across India, the U.S., and global stakeholders
• Sequence the right resources at the right time to support onboarding and scale
• Ensure a clean, well-documented handoff to long-term service owners once steady state is achieved

Governance, Reporting & Tools

• Own governance forums, dashboards, and reporting structures
• Track KPIs, SLAs, escalations, risks, and outcomes using tools such as ATS, ServiceNow, SR tools, and PPM dashboards
• Provide clear, proactive, executive-level communication to holding companies and senior leadership

What Success Looks Like

• India-based OpCo teams are fully operational from Day 1
• Holding companies feel confident, informed, and supported throughout onboarding
• Clear accountability, governance, and predictable execution are established early
• Smooth transition from onboarding to steady-state operations

Required Experience & Skills

• 15+ years of experience in program management, engagement management, or consulting-style client leadership roles
• Proven experience managing external customer engagements (not internal IT or internal business units)
• Demonstrated ability to influence senior client stakeholders, including budget owners, decision-makers, CEOs, and Product Leaders
• Experience owning and orchestrating long-running services (1–2+ years), not just short-term projects
• Strong background in cross-functional coordination across multiple business functions
• Excellent executive communication, stakeholder management, and problem-solving skills
• Comfortable operating as a senior individual contributor with managerial maturity

Job Type: Full-time

Pay: ₹3,000,000.00 - ₹4,000,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Overall software engineering: 10 years (Required)
• Client Management: 5 years (Required)
• Project Delivery: 5 years (Required)

Work Location: In person