Senior Business Management Analyst, Associate

Role Description

The Senior Business Management Analyst works within an established DWS Legal Operations team, whose objectives are to provide matter management and legal business management support to key stakeholders.

Your key responsibilities

• Provide support in the matter management system, including communication with internal stakeholders and external law firm vendors; vendor onboarding; support with internal queries on matter creation; invoice quality assurance; legal spend reporting and report creation.
• Ensure compliance with accurate matter management and payments to law firms.
• Respond to internal and external queries related to matter management and e-billing in relation to the matter management system.
• Support governance structure through ongoing maintenance of standard policies and procedures, including Legal Operations key operating documents and end-user guidance documents.
• Support all planned rollouts of the matter management system to additional users across different regions, by providing support for planning deployments, law firm onboarding, lawyer onboarding, matter review and reconciliation, and lawyer training and support.
• Provide business management support to key internal stakeholders.

Your skills and experience

Core Skills

• 3-5 years of work experience within a legal operations or law firm billing department.
• Proven strong problem-solving skills and ability to structure and assess complex problems to develop solution options.
• Proven experience in process analysis and the documentation thereof.
• Confident in working in a team that supports stakeholders working in multiple time zones.

Communication skills

• Exceptional verbal and written communication skills.
• Strong stakeholder management skills, with proven ability to clearly explain complex topics across various seniority levels.

Technical skills

• Advanced knowledge of MS Excel required.
• Excellent knowledge of legal matter management systems.
• Good knowledge of MS PowerPoint and M365.
• Experience using Tableau or similar reporting tools.

Soft Skills

• Ability to work independently and take ownership.
• Exhibits good eye for detail and a willingness to improve current processes.
• Flexibility to handle multiple parallel projects and engagements.
• Proactive and motivated approach in problem solving.
• Able to cope well under pressure and meet tight deadlines.

Educational Qualification

• Bachelors Degree in Business Management or Finance preferable.