SENIOR BRANCH MANAGER

Job Title: Senior Branch ManagerDepartment: Branch Operations / Business DevelopmentReports To: Regional Manager / Zonal HeadJob Purpose:

To lead and manage overall branch operations, business growth, customer service, and team performance while ensuring compliance with company policies and regulatory requirements. The Senior Branch Manager is responsible for driving profitability, maintaining operational efficiency, and strengthening customer relationships.

Key Responsibilities:

1. Business Development & Revenue Growth

• Achieve branch sales targets across loan products, deposits, and other financial services.
• Identify new business opportunities and develop local market strategies.
• Drive cross-selling and up-selling of company products.
• Monitor competitor activities and implement proactive business plans.

2. Operations Management

• Oversee day-to-day branch operations ensuring accuracy and efficiency.
• Ensure timely processing of loans, collections, and customer requests.
• Maintain control over cash, security items, and branch assets.
• Ensure compliance with internal audit, risk, and regulatory standards.

3. Team Leadership & Performance Management

• Supervise, motivate, and train branch staff to achieve individual and branch goals.
• Conduct performance reviews and provide coaching to improve productivity.
• Foster a strong culture of teamwork, discipline, and accountability.

4. Customer Relationship Management

• Maintain and grow relationships with key customers and business partners.
• Handle escalated customer issues effectively and ensure satisfaction.
• Promote a customer-centric environment within the branch.

5. Compliance & Risk Control

• Ensure branch adherence to company policies, RBI/NBFC regulations, and KYC/AML guidelines.
• Identify risks and implement measures to mitigate them.
• Support audit teams and ensure timely closure of audit findings.

6. Reporting & Coordination

• Prepare periodic reports on sales, collections, and branch performance.
• Liaise with regional and corporate offices for policy implementation and business updates.

Qualifications & Experience:

• Bachelor’s degree in Business, Finance, or related field (MBA preferred).
• Minimum 7–10 years of experience in financial services, with at least 3 years in branch leadership.
• Strong knowledge of retail lending, collections, and operations.
• Proven track record of achieving business targets and leading teams.

Skills Required:

• Leadership and people management
• Business acumen and market awareness
• Customer service excellence
• Analytical and decision-making skills
• Communication and interpersonal skills
• Problem-solving and conflict resolution

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person