SENIOR BRANCH MANAGER

Job Description – Senior Branch Manager (NBFC)Position: Senior Branch ManagerDepartment: Branch Operations & Business DevelopmentLocation: [Pudussery)Reports to: Regional Manager / Zonal Head

Role Summary:

The Senior Branch Manager will be responsible for leading branch operations, achieving business targets, ensuring regulatory compliance, managing customer relationships, and supervising branch staff. The role requires a balance of business growth, operational efficiency, risk management, and team leadership.

Key Responsibilities:Business Development & Sales:

• Drive branch-level business targets in loans, deposits, and other NBFC products.
• Identify new business opportunities and expand customer base.
• Build and maintain strong customer relationships to ensure repeat business and referrals.
• Implement effective sales strategies to achieve revenue goals.

Operations & Compliance:

• Oversee day-to-day branch operations ensuring smooth functioning.
• Ensure compliance with NBFC guidelines, company policies, and regulatory requirements.
• Monitor loan disbursement, collections, and portfolio quality.
• Maintain proper documentation, records, and MIS reports.

Collections & Risk Management:

• Monitor repayment collections and ensure low delinquency levels.
• Manage overdue accounts and initiate recovery processes.
• Identify risks and implement preventive measures.

Team Management:

• Lead, guide, and mentor branch staff to achieve individual and team targets.
• Conduct regular training and performance reviews.
• Build a strong, motivated team culture.

Customer Service:

• Ensure high-quality customer service and satisfaction.
• Resolve customer queries and grievances promptly.
• Promote cross-selling of NBFC products.

Key Skills & Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good knowledge of NBFC operations, products, and compliance requirements.
• Analytical and problem-solving abilities.
• Target-driven and customer-focused.

Qualifications & Experience:

• Graduate / Postgraduate in Business, Finance, or related field.
• Minimum 5–8 years of experience in NBFC / Banking sector with at least 2–3 years in a branch managerial role.
• Proven track record in achieving business targets and managing branch operations.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Work Location: In person