Senior Associate - Student Advisor

Job Description

JOB PURPOSE The Student Advisor at GEI is responsible for reaching out to prospective students who have submitted inquiries online, using various communication channels such as phone, email, and alternative methods. The primary objective is to engage potential students, offer comprehensive information about academic programs, and expertly guide them through the admissions process. As a Student Advisor, you will help individuals make informed decisions about their educational journey, fostering a community of passionate learners. Role & responsibilities Student Outreach : Reach out to prospective students who have submitted inquiries online, using phone or email communication channels primarily. Information Dissemination : Provide detailed information about academic programs, admission requirements, and scholarship opportunities to potential students. Admissions Guidance : Assist prospective students in understanding the admissions process, including application submission, document requirements, and deadlines. Needs Assessment : Conduct needs assessments to identify the academic and career goals of each student and guide them in selecting programs that align with their objectives. Virtual Advising : Conduct one-on-one advising sessions with students to address questions, concerns, and provide guidance on academic and career planning. Sales Targets : Achieve monthly, quarterly, and annual deposit, and enrolment targets to contribute to the institution's growth. Key Performance Indicators (KPIs) : Monitor and achieve KPIs, including conversion rates, application submission rates, student engagement rates (such as number of calls, and average response time), and enrolment frates. Follow-up and Relationship Building : Maintain regular contact with prospective students to build strong, supportive relationships and encourage their continued interest in our program by following set profiling techniques and processes. Record Keeping : Maintain accurate and up-to-date records of student interactions and inquiries within the institute's CRM system. Collaboration : Collaborate with the other teams as instructed by leaders to coordinate information sessions, virtual open houses, and other events. Compliance : Ensure that all advising activities adhere to institutional policies, industry regulations, and ethical standards. Preferred candidate profile Bachelor's degree in a related field is preferred. Any certification in consultative selling or sales ESSENTIAL SKILLS Exceptional verbal and written communication skills. Strong interpersonal and relationship-building skills. Adept at using virtual communication tools, including email and phone. Detail-oriented with excellent organizational skills. Ability to work independently and as part of a team. RELEVANT EXPERIENCE 2 - 4 years of relevant experience. Prior experience in student, admissions, or educational counselling is an advantage. Experience with Canadian institutes / immigration will be preferred. Familiarity with customer relationship management (CRM) - salesforce system is a plus. Proven customer service skills and an excellent communicator. Outstanding administrative and organization skills, ability to deliver against several priorities. Excellent presentation skills, with accuracy, attention to detail and a methodical approach. Perks and benefits Competitive market linked Compensation Medical Insurance, Transportation provided. Day Shift NOTE:- Work from office only & looking for immediate or max 30 days notice period or serving notice period. All rounds of interviews would be face to face only.