Senior Associate, SRE Application Support, Consumer Banking Group Technology

Business Function: Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channelsResponsibilities* Must have experience in 24/7 production support team (L1, L2) in Banking domain or credit card domainAwareness in Software Development Life Cycle knowledge(SDLC) on Agile methodology* Strong expertise in development experience with Java (banking applications, preferably Credit card applications), with a willingness to provide support activities in shifts* Managing major incidents, Coordination incident management, problem management, infra teams & Preparing Major Incident report* Experience in troubleshoot, resolve, and communicate complex incidents and deep underlying issues, Performance analysis and fine tuning of real time and batch systems* Perform deep-dive analysis for all major incidents, coordinating with all support teams, infra teams to identify root cause in both Application and Infrastructure areas* Experience in Executing continuous service improvement plan, monitoring, process improvement and automation* Experience in Major Change management process to make sure no critical incidents reported during weekend cutover activities* Experience in managing Capacity Monitoring, Server Patching (Production environment): * Experience in managing Bank wide DR , BCP coordination / scheduling* Hands on experience in Linux/Unix.* Exposure in PL/SQL* Strong experience in TWS (Tivoli Workload Scheduler)Requirements* 5 to 9 years of experience in SRE application support with exposure on Java* Strong understanding of microservices architecture and design principles* Familiarity with production support, including troubleshooting and incident management* Good communication skills* Stakeholder management* Readiness to work 24/7 in shifts including nights shifts* Ability to follow bank standards* Ability to closely work with development teams.