SENIOR ASSOCIATE - SERVICENOW ITOM

Job Description

Role: ServiceNow Developer Experience: 3 to 7 years Location: Greater Noida Notice Period: Immediate to 60 days ONLY Certifications: ServiceNow Administrator and Discovery Administrator Job Summary: Owns the Infrastructure Discovery and Application/Service Mapping lifecycles along with their associated technologies. Is the subject matter expert (SME) for infrastructure discovery and application service mapping. Works closely with other technology SMEs to build and maintain accurate application service maps. Designs, develops, and implements custom patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services. Responsibilities: Manages ServiceNow Discovery and ServiceNow Service Mapping. Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant. Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements. Establishes and maintains discovery schedules. Monitors discovery and service mapping results, reconciling and addressing any anomalies. Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately. Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained. Maintain and update the ServiceNow CMDB, ensuring data accuracy and completeness. Create and maintain comprehensive documentation for CMDB processes, data integration workflows, and technical support procedures. Work closely with IT teams, stakeholders, and vendors to ensure seamless integration and support of IT services. Ensure compliance with industry standards and best practices for CMDB management and data integration. Participates in platform upgrade planning, testing, and validation. ? Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions. Deep analytical skills to understand complex procedural problems, identify root causes and provide solutions. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. ServiceNow development experience ? Strong communications skills.