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Description
Department: IT Infrastructure Location: Noida Sector -62 Job Summary:- We are looking for a skilled and proactive L2 IT Engineer to support our day-to-day IT operations. This role will serve the GSuite Administrator and also handle deskside support operations across departments. The ideal candidate should have a solid technical background in cloud collaboration platforms (Gsuite/Google Workspace) and strong hands on experience in endpoint support. Key Responsibilities:- Gsuite Administration • Support and assist in managing the Google Workspace environment (users, groups, organizational units, policies). • Handle user provisioning/deprovisioning, mailbox issues, and security configurations. • Respond to GSuite service tickets and escalations. • Act as a backup during the absence of the primary GSuite Administrator. • Assist in monitoring security alerts and implementing compliance best practices in GSuite. Deskside & Endpoint Support • Provide L2 technical support for desktops, laptops, printers, conferencing equipment, and other peripherals. • Install, configure, and troubleshoot Windows, macOS, and common productivity software. • Respond to and resolve incidents related to hardware, software, and network connectivity. • Coordinate with L1 support and escalate unresolved issues as needed. • Assist with inventory tagging, device allotment, and NOC clearance processes. • Maintain documentation for desktops, support procedures, and asset movements. Operational Coordination & Documentation • Maintain standard operating procedures (SOPs) for both GSuite and endpoint support. • Participate in IT audits, asset reconciliations, and change management processes. • Support patching, antivirus, and endpoint compliance tasks. Required Skills & Qualifications • 2–4 years of experience in IT support, with exposure to GSuite/Google Workspace. • Strong troubleshooting knowledge of Windows, macOS, and networking basics. • Hands-on experience with ticketing systems and remote support tools. • Good understanding of identity and access management (IAM) in GSuite. • Knowledge of ITIL practices is a plus. • Excellent communication and problem-solving skills. Preferred Certifications (Nice to Have) • Google Workspace Administrator Fundamentals • CompTIA A+ / Network+ / ITIL Foundation • Microsoft 365 Fundamentals (as an added plus) Work Environment • Must be willing to work onsite or in hybrid mode. • Occasional travel to branch offices or support locations may be required. Show more Show less
