Senior Associate - Operations

Job Description

Primary Details Time Type: Full time Worker Type: Employee Responsible for customer service and resolving customer enquiries to ensure that client satisfaction is achieved, to follow the Company’s policies and procedures and protocol. Primary Responsibilities Strategy and Planning Nil Policy, Process and Procedures Maintain product, system and process knowledge Ensure compliance with all relevant internal instructions and external regulatory requirement Attend relevant product and skill courses and passing on relevant points to other staff Environmental Awareness/Customer Focus Assist customers with initial usage of products and ongoing problem resolution Focus on delivering excellent customer service and provide an enjoyable customer experience Investigate, resolve or escalate all client complaints in a timely fashion Technical Performance Utilize product knowledge to resolve customer enquires Demonstrate the necessary technique and skills to perform the job Produce quality of work People Management Nil Preferred Competencies/Skills Customer service skills Presentation and communication skills Problem solving and negotiation skills Basic computer and typing skills Preferred Experience Minimum 2+ years’ call center experience in service industry, preferably with insurance, financial or retail industry Preferred Knowledge Product knowledge of general insurance industry QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Show more Show less