Primary Details Time Type: Full time Worker Type: Employee Responsible for customer service and resolving customer enquiries to ensure that client satisfaction is achieved, to follow the Company’s policies and procedures and protocol. Primary Responsibilities Strategy and Planning Nil Policy, Process and Procedures Maintain product, system and process knowledge Ensure compliance with all relevant internal instructions and external regulatory requirement Attend relevant product and skill courses and passing on relevant points to other staff Environmental Awareness/Customer Focus Assist customers with initial usage of products and ongoing problem resolution Focus on delivering excellent customer service and provide an enjoyable customer experience Investigate, resolve or escalate all client complaints in a timely fashion Technical Performance Utilize product knowledge to resolve customer enquires Demonstrate the necessary technique and skills to perform the job Produce quality of work People Management Nil Preferred Competencies/Skills Customer service skills Presentation and communication skills Problem solving and negotiation skills Basic computer and typing skills Preferred Experience Minimum 2+ years’ call center experience in service industry, preferably with insurance, financial or retail industry Preferred Knowledge Product knowledge of general insurance industry QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Show more Show less

Primary Details Time Type: Full time Worker Type: Contingent Worker The purpose of this role is to drive a culture of Continuous Improvement (CI) by providing technical training and coaching in Agile, Lean, Design Thinking, and CI. The role involves partnering with stakeholders to foster innovation, champion change, and manage transformation across business lines. This role includes leading a team of process improvement professionals, providing best practice frameworks for projects and programs. Key areas of focus include collaboration with key stakeholders, leading a team to develop and maintain reporting tools and optimize business improvement strategies. Responsibilities: Enable team members to contribute to business unit strategy discussions related to process simplification. Derive insights, develop strategy, and identify opportunities for the business unit. Manage the implementation of scorecards, reports, and performance metrics for teams. Build and maintain effective partnerships with stakeholders. Effectively manage reporting continuous improvement programs and business analysis processes. Develop and support holistic reporting structures and tools. Review business effectiveness and initiate best practices and innovations. Ensure compliance with legislation, policies, and procedures. Lead team members to derive trends, conclusions, and recommendations from data. Solve business problems, understand root causes, and drive improvements using data. Actively coach, mentor, and liaise with BI colleagues for optimum performance. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Show more Show less

Primary Details Time Type: Full time Worker Type: Contingent Worker The purpose of this role is to drive a culture of Continuous Improvement (CI) by providing technical training and coaching in Agile, Lean, Design Thinking, and CI. The role involves partnering with stakeholders to foster innovation, champion change, and manage transformation across business lines. This role includes leading a team of process improvement professionals, providing best practice frameworks for projects and programs. Key areas of focus include collaboration with key stakeholders, leading a team to develop and maintain reporting tools and optimize business improvement strategies. Responsibilities: Enable team members to contribute to business unit strategy discussions related to process simplification. Derive insights, develop strategy, and identify opportunities for the business unit. Manage the implementation of scorecards, reports, and performance metrics for teams. Build and maintain effective partnerships with stakeholders. Effectively manage reporting continuous improvement programs and business analysis processes. Develop and support holistic reporting structures and tools. Review business effectiveness and initiate best practices and innovations. Ensure compliance with legislation, policies, and procedures. Lead team members to derive trends, conclusions, and recommendations from data. Solve business problems, understand root causes, and drive improvements using data. Actively coach, mentor, and liaise with BI colleagues for optimum performance. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee To process the settlement of insurance claims in compliance to the Company’s policy and guidelines. Primary Responsibilities Strategy and Planning Nil Policy, Process and Procedures Maintaining current knowledge of insurance guidelines and policy changes and modifications Environmental Awareness/Customer Focus Maintain good relationships with the insured, agents, service providers and other internal counterparts Respond to requests in accordance with service standards Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out Technical Performance Receiving, recording and processing all incoming insurance claims Interpreting basic policy coverage's and determining if coverage's apply to claims submitted, escalating issues as needed Setting reserves and settling claims in the most cost effective manner and ensuring timely issuance of disbursements Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigation and briefing solicitors if further action is to be taken People Management Nil Preferred Competencies/Skills Good communication and interpersonal skills Sound PC skills with fast and accurate typing Able to work independently and ensure quality service standard provided Preferred Education Specifics Tertiary education Preferred Experience Minimum 3+ years’ experience in insurance services Preferred Licenses/Certifications Professional qualification in insurance or related disciplines Preferred Knowledge Basic claims knowledge and understanding of insurance QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.