Primary Details Time Type: Full time Worker Type: Employee Responsible for customer service and resolving customer enquiries to ensure that client satisfaction is achieved, to follow the Company’s policies and procedures and protocol. Primary Responsibilities Strategy and Planning Nil Policy, Process and Procedures Maintain product, system and process knowledge Ensure compliance with all relevant internal instructions and external regulatory requirement Attend relevant product and skill courses and passing on relevant points to other staff Environmental Awareness/Customer Focus Assist customers with initial usage of products and ongoing problem resolution Focus on delivering excellent customer service and provide an enjoyable customer experience Investigate, resolve or escalate all client complaints in a timely fashion Technical Performance Utilize product knowledge to resolve customer enquires Demonstrate the necessary technique and skills to perform the job Produce quality of work People Management Nil Preferred Competencies/Skills Customer service skills Presentation and communication skills Problem solving and negotiation skills Basic computer and typing skills Preferred Experience Minimum 2+ years’ call center experience in service industry, preferably with insurance, financial or retail industry Preferred Knowledge Product knowledge of general insurance industry QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Show more Show less
Primary Details Time Type: Full time Worker Type: Contingent Worker The purpose of this role is to drive a culture of Continuous Improvement (CI) by providing technical training and coaching in Agile, Lean, Design Thinking, and CI. The role involves partnering with stakeholders to foster innovation, champion change, and manage transformation across business lines. This role includes leading a team of process improvement professionals, providing best practice frameworks for projects and programs. Key areas of focus include collaboration with key stakeholders, leading a team to develop and maintain reporting tools and optimize business improvement strategies. Responsibilities: Enable team members to contribute to business unit strategy discussions related to process simplification. Derive insights, develop strategy, and identify opportunities for the business unit. Manage the implementation of scorecards, reports, and performance metrics for teams. Build and maintain effective partnerships with stakeholders. Effectively manage reporting continuous improvement programs and business analysis processes. Develop and support holistic reporting structures and tools. Review business effectiveness and initiate best practices and innovations. Ensure compliance with legislation, policies, and procedures. Lead team members to derive trends, conclusions, and recommendations from data. Solve business problems, understand root causes, and drive improvements using data. Actively coach, mentor, and liaise with BI colleagues for optimum performance. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Show more Show less
Primary Details Time Type: Full time Worker Type: Contingent Worker The purpose of this role is to drive a culture of Continuous Improvement (CI) by providing technical training and coaching in Agile, Lean, Design Thinking, and CI. The role involves partnering with stakeholders to foster innovation, champion change, and manage transformation across business lines. This role includes leading a team of process improvement professionals, providing best practice frameworks for projects and programs. Key areas of focus include collaboration with key stakeholders, leading a team to develop and maintain reporting tools and optimize business improvement strategies. Responsibilities: Enable team members to contribute to business unit strategy discussions related to process simplification. Derive insights, develop strategy, and identify opportunities for the business unit. Manage the implementation of scorecards, reports, and performance metrics for teams. Build and maintain effective partnerships with stakeholders. Effectively manage reporting continuous improvement programs and business analysis processes. Develop and support holistic reporting structures and tools. Review business effectiveness and initiate best practices and innovations. Ensure compliance with legislation, policies, and procedures. Lead team members to derive trends, conclusions, and recommendations from data. Solve business problems, understand root causes, and drive improvements using data. Actively coach, mentor, and liaise with BI colleagues for optimum performance. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To process the settlement of insurance claims in compliance to the Company’s policy and guidelines. Primary Responsibilities Strategy and Planning Nil Policy, Process and Procedures Maintaining current knowledge of insurance guidelines and policy changes and modifications Environmental Awareness/Customer Focus Maintain good relationships with the insured, agents, service providers and other internal counterparts Respond to requests in accordance with service standards Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out Technical Performance Receiving, recording and processing all incoming insurance claims Interpreting basic policy coverage's and determining if coverage's apply to claims submitted, escalating issues as needed Setting reserves and settling claims in the most cost effective manner and ensuring timely issuance of disbursements Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigation and briefing solicitors if further action is to be taken People Management Nil Preferred Competencies/Skills Good communication and interpersonal skills Sound PC skills with fast and accurate typing Able to work independently and ensure quality service standard provided Preferred Education Specifics Tertiary education Preferred Experience Minimum 3+ years’ experience in insurance services Preferred Licenses/Certifications Professional qualification in insurance or related disciplines Preferred Knowledge Basic claims knowledge and understanding of insurance QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
You will be working as a full-time Employee in the Marketing team to provide general support and contribute towards achieving departmental goals set by the Company. Your role will involve assisting the Marketing team in various tasks to ensure the successful execution of marketing strategies and campaigns. As part of your responsibilities, you will collaborate with team members to coordinate marketing activities, assist in market research, help in the creation of marketing materials, and support in the execution of marketing campaigns. Your contribution will be vital in ensuring the Marketing team meets its objectives and contributes effectively to the overall business goals. To excel in this role, you should possess strong communication skills, attention to detail, ability to work in a team, and a proactive approach towards problem-solving. Prior experience in marketing or related fields will be beneficial, but not mandatory. A willingness to learn and adapt to new challenges will be essential for success in this position. To apply for this opportunity, please click on the "Apply" button and follow the step-by-step application process. We look forward to reviewing your application and potentially welcoming you to our Marketing team at QBE. QBE is an equal opportunity employer that adheres to equal employment opportunity legislation in all the jurisdictions where it operates. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued for their unique perspectives and contributions.,
Primary Details Time Type: Full time Worker Type: Employee To develop and manage a profitable business portfolio under the specified insurance class according to the Companys guidelines and delegated authorities. Primary Responsibilities Strategy and Planning Execute operational objectives and the business plan for the underwriting function Review existing portfolios / accounts and recommend strategies for profitable growth Develop product plans, operating budgets and initiatives to ensure profitable growth and increased market share Support and develop product strategy and individual product strategies Policy, Process and Procedures Underwrite complex risks in accordance with defined limits of authority, organizational policy and underwriting standards Monitor and review underwriting standards, procedures and variations from proposal standards Contribute to continuous quality improvement processes Maintain in-depth knowledge of current legislation, best practice, underwriting acceptance levels, systems, and organizational guidelines Environmental Awareness/Customer Focus Manage key portfolios/accounts with intermediaries Deliver timely decisions and problem solving solutions for customers and intermediaries Develop and maintain good working relationships with all customers, brokers, colleagues, intermediaries and internal stakeholders Maintain strong knowledge of new products and commission structures, in order to enhance relationships with intermediaries Technical Performance Achieve underwriting results and growth (through new business and renewals) in accordance with plan/budget Identify new business opportunities and self-insurance prospects, as well as underwriting requirements to meet business needs Establish appropriate measurement techniques and reporting systems Develop new / tailored products to meet customer needs or respond economic, political, legislative or compliance changes Monitor portfolio results and individual product performance, identifying trends and opportunities and taking correction action as necessary People Management Supervise the underwriting activities of other underwriters, ensuring all procedures are adhered to Provide technical expertise and guidance to employees Coach/mentor Underwriters and Assistant Underwriters, on either a formal or informal basis Preferred Competencies/Skills Presentation Skills Negotiation and problem-solving skills Relationship management and communication skills People Management Preferred Education Specifics College degree, of any business course Preferred Experience 15+ years relevant working experience with over 5 years of underwriting experience in supervisorial role Experience in underwriting / portfolio management role Use of risk and pricing tools and loss models Preferred Knowledge Advance knowledge in insurance Extensive knowledge in relevant market conditions for specific portfolio Working knowledge of risk management, portfolio management and underwriting QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it&aposs not just what we do that matters, it&aposs how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Show more Show less
Primary Details Time Type: Full time Worker Type: Employee Leading a team of staff in order to provide a complete and total administration service Primary Responsibilities Support the implementation of the team strategy to enable delivery of overall business targets Participate in all relevant meetings in order to share and develop strategy, knowledge and best practice Monitor and review administrative operating systems and procedures and make recommendations for changes as appropriate Deal with a wide range of contacts at all levels, from within and outside the organization Resolve discrepancies and handle difficult exceptions, recognizing problem areas as they arise and making recommendations for action Maintain all accounts payable, accounts receivable, ledgers, import/export transactions Ensure all office equipment is operational and maintained for maximum performance; providing technical advice and giving instructions on organizational systems and guidelines Ensure that all system problems are communicated to the relevant department Maintain asset and archive records and cheque issues, signatory and control Drafting of correspondence as required Planning, monitoring and organizing team workloads to comply with the organization's pre-determined quality service standards Training, developing and motivating administration staff, conducting performance appraisals and mentor administration staff Preferred Competencies/Skills Organizational and administration skills Ability to liaise at an executive level, work under pressure and multi-task Preferred Experience 3 years + experience in administrative Team Leader or Manager role HSC May have completed relevant administrative qualifications Preferred Knowledge Fundamental knowledge of administrative processes QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Australia/New Zealand Only - Advice/Non-Advice Advice: This role is authorised to provide general financial product advice to retail customers of General Insurance products (excluding Personal Accident & Sickness). General advice, means a statement or recommendation made to a retail customer with the intention of influencing their decision in considering a general insurance product, where you do not take into consideration their personal objectives, financial situation or needs. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To assist in achieving sustainable profit and growth through the provision of back office operations management and technical expertise to manage Underwriting and support in Claims processing, leadership of employees and management of internal relationships. To assist in achieving sustainable profit and growth through the provision of back office operations management and technical expertise to manage Underwriting and support in Claims processing, leadership of employees and management of internal relationships. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To process the settlement of insurance claims in compliance to the Company’s policy and guidelines. Primary Responsibilities Strategy and Planning Nil Policy, Process and Procedures Maintaining current knowledge of insurance guidelines and policy changes and modifications Environmental Awareness/Customer Focus Maintain good relationships with the insured, agents, service providers and other internal counterparts Respond to requests in accordance with service standards Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out Technical Performance Receiving, recording and processing all incoming insurance claims Interpreting basic policy coverage's and determining if coverage's apply to claims submitted, escalating issues as needed Setting reserves and settling claims in the most cost effective manner and ensuring timely issuance of disbursements Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigation and briefing solicitors if further action is to be taken People Management Nil Preferred Competencies/Skills Good communication and interpersonal skills Sound PC skills with fast and accurate typing Able to work independently and ensure quality service standard provided Preferred Education Specifics Tertiary education Preferred Experience Minimum 3+ years’ experience in insurance services Preferred Licenses/Certifications Professional qualification in insurance or related disciplines Preferred Knowledge Basic claims knowledge and understanding of insurance QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To assist in achieving sustainable profit and growth through the provision of back office operations management and technical expertise to manage Underwriting and support in Claims processing, leadership of employees and management of internal relationships. To assist in achieving sustainable profit and growth through the provision of back office operations management and technical expertise to manage Underwriting and support in Claims processing, leadership of employees and management of internal relationships. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Show more Show less
Primary Details Time Type: Full time Worker Type: Employee To process the settlement of insurance claims in compliance to the Companys policy and guidelines. Primary Responsibilities Strategy and Planning Nil Policy, Process and Procedures Maintaining current knowledge of insurance guidelines and policy changes and modifications Environmental Awareness/Customer Focus Maintain good relationships with the insured, agents, service providers and other internal counterparts Respond to requests in accordance with service standards Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out Technical Performance Receiving, recording and processing all incoming insurance claims Interpreting basic policy coverage&aposs and determining if coverage&aposs apply to claims submitted, escalating issues as needed Setting reserves and settling claims in the most cost effective manner and ensuring timely issuance of disbursements Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigation and briefing solicitors if further action is to be taken People Management Nil Preferred Competencies/Skills Good communication and interpersonal skills Sound PC skills with fast and accurate typing Able to work independently and ensure quality service standard provided Preferred Education Specifics Tertiary education Preferred Experience Minimum 3+ years experience in insurance services Preferred Licenses/Certifications Professional qualification in insurance or related disciplines Preferred Knowledge Basic claims knowledge and understanding of insurance QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it&aposs not just what we do that matters, it&aposs how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Show more Show less
Primary Details Time Type: Full time Worker Type: Employee Perform, analyze, draw, and document conclusions and make recommendations for actuarial management for making sound business decisions. Implement, and monitor a comprehensive management information strategy tailored to meet the strategic needs of the business while providing leadership on data quality and governance. Perform, analyze, draw, and document conclusions and make recommendations for actuarial management for making sound business decisions. Implement, and monitor a comprehensive management information strategy tailored to meet the strategic needs of the business while providing leadership on data quality and governance. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Show more Show less
You will be responsible for performing, analyzing, drawing, and documenting conclusions to make recommendations for actuarial management in order to support sound business decisions. Your role will involve implementing and monitoring a comprehensive management information strategy that is customized to meet the strategic needs of the business. Additionally, you will provide leadership on data quality and governance. As part of your responsibilities, you will need to utilize your analytical skills to assess actuarial data and provide recommendations based on your analysis. Your insights will play a crucial role in guiding the business towards making informed decisions. To excel in this role, you should possess strong analytical abilities, attention to detail, and the capability to communicate complex information effectively. Experience in actuarial management and a solid understanding of data governance principles will be beneficial in fulfilling the requirements of this position. If you are interested in this opportunity, please click on the "Apply" button to start the application process. We look forward to reviewing your submission. QBE is an equal opportunity employer and is committed to complying with equal employment opportunity legislation in all the jurisdictions where it operates.,
Primary Details Time Type: Full time Worker Type: Contingent Worker The purpose of this role is to develop and implement automation solutions using various tools to streamline processes and eliminate repetitive tasks. This includes building complex automation solutions, such as End User Developed Applications, robotics, web services, and ensuring operational support through incident management. Responsibilities: Work in partnership with the Automation team to identify and size automation opportunities with a positive ROI. Build complex automation solutions using Robotic Process Automation (RPA) technologies and other relevant programming languages. Drive financial and customer benefits through the implementation of automated technologies. Work closely with business stakeholders to understand business needs and translate them into technical designs. Implement fit-for-purpose automation solutions within existing infrastructure. Develop automated opportunities to meet business demand. Lead technical discussions between Automation and development teams. Drive innovation within the department. Manage multiple automation projects simultaneously. Be a Subject Matter Expert for automation. Work Experience: Preferred Work Experience includes: Experience in Pega Robotics, UiPath, Automation Anywhere, Blue Prism, Power Automate/Apps, .NET, Python, VBA, SharePoint Development, SQL, relational databases, and application development. Professional experience in programming, including scripting/coding. Involvement in multiple automation initiatives delivering tangible benefits. Experience in the financial services industry, preferably in insurance. Work experience in a consulting or shared services environment. Exposure to previous automation tools. Experience within an insurance background. Qualifications: Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience. Preferred Qualifications include: Graduate degree in IT or Software Engineering. Global Disclaimer: The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. US Only Disclaimer: To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Skills: Analytical Thinking, Business Process Analysis, Communication, Critical Thinking, Customer Service, Intentional collaboration, IT Operations Management (ITOM), IT Project Lifecycle, Lean Design, Managing performance, Process Development (PD), Process Improvements, Risk Management, Robotic Process Automation, Stakeholder Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To assist in achieving sustainable profit and growth through the provision of back office operations management and technical expertise to manage Underwriting and support in Claims processing, leadership of employees and management of internal relationships. To assist in achieving sustainable profit and growth through the provision of back office operations management and technical expertise to manage Underwriting and support in Claims processing, leadership of employees and management of internal relationships. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. To provide general support to the Marketing team to ensure the departmental goals are met, as set out by the Company. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To act as a business partner with assigned intermediaries in order to profitably grow the business and meet sales and growth targets. Primary Responsibilities Strategy and Planning Plan and implement a strategy to penetrate markets though brokers/ intermediaries. Attract and retain high value customers and to eliminate poor performing portfolios. Foster and grow the channel for sourcing business. Implement strategies to strengthen relations and enhance productivity. Policy, Process and Procedures Keep self-knowledge up to date with current product range and any modifications. Ensure all personal accreditation levels are met and compliance requirements are adhered to. Environmental Awareness/Customer Focus Establish and develop relationships and promote company image with key clients Monitor client and market requirements and client feedback by conducting client calls / visits. Network internally and externally to promote the Company’s interests and aid in identifying new opportunities Maintain regular contact with Brokers/Agents (where applicable) to strengthen business relationships and equip Brokers/sales agents with information and tools that support the achievement of new business and retention sales objectives for Facilitate delivery and participate in execution of business plans for assigned agents (where applicable) to achieve agency business goals that are in alignment with the region’s profitability and growth expectations Coordinate event planning Act as primary contact for agency compensation program issues Conduct research and analysis on emerging industry trends, issues, and competitive intelligence; evaluate operational issues to determine if competitive and current. Technical Performance Review existing portfolios and recommend strategies for increased growth Generate new business premium and policy growth Assist in the agency appointment process (where applicable) to ensure agency force and book of business is sound, appropriate, and aligned with business unit profitability and growth objectives. Facilitate and conduct agency reviews using sound and consistent criteria, as well as putting actions in place to resolve profitability and service issues Manage program and department budget to ensure costs are kept within budget and any variations are accounted for Learn about new products and understand commission structures for each product in order to enhance the relationships with clients Provide technical and specialist product expertise to intermediaries on the range of products offered Monitor and review ones own performance against individual sales targets Facilitate and implement resolution of business problems and change in a controlled manner. People Management May mentor other employees Provide technical direction, leadership and coaching to underwriting professionals Plan, manage and review performance of employees via annual performance review process (where applicable) Preferred Competencies/Skills Ability to delivery on agreed targets Sales ability and technique Customer service and relationship building skills. Proven ability to identify and develop opportunities for business growth and profitability Proven ability to motivate others to seek opportunities and innovative approaches Ability to develop strong business relationships Superior verbal and written communication skills and the ability to use them to influence others and facilitate action Ability to evaluate, analyze, and resolve complex problems Ability to understand financial reports including budgetary guidelines and project expenditures Proficiency in Microsoft Office applications Preferred Education Specifics Relevant tertiary qualifications (basics of Insurance) Preferred Experience 10+ years plus experience within customer service/sales environment Preferred Knowledge Broad knowledge of insurance sales/business development function/ Liability line/ Property/ Casualty lines. Comprehensive knowledge of and ability to effectively market Regional Insurance’s capabilities, services, and competitive advantages QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.