Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Network & Acquiring Solutions

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Multi-Rail Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

About the Role

We are embarking on a large-scale digital transformation program to modernize the Pay Bill and Verification journeys across all markets. We are seeking an experienced senior associate who would support with defining and delivering new features to support the capability roadmap.

The role of Senior Associate, Enterprise Payments Product Development is an exciting opportunity for a talented product manager to drive modernization and development of new payment capabilities. The incumbent will be a central member of the Enterprise Payments Center of Excellence (COE) that is tasked with supporting the build of the modern foundational bill payment capabilities. The incumbent will work within a large scale, enterprise-wide program established to accelerate the development of our enterprise payment services and support the product development activities towards driving excellence in payment execution. Reporting to a Senior Product Manager, Product Development, this role will help to build the next generation of bill payment capabilities.

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  Relevant experience: Experience in Product Development, Agile practices, and scaled product delivery within a cross-functional team environment. Exposure to capability or feature delivery in the payments space is a strong advantage.
   
  


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  Payments knowledge: Interest in payments and understanding of technologies shaping innovation in the payments ecosystem. Familiarity with Bill Pay capabilities and/or A2A money movement (ACH, Wires, RTP, etc.) is beneficial.
   
  


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  Passion for results: Eagerness to contribute to execution and support delivery outcomes in a dynamic and collaborative environment.
   
  


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  Delivery support: Experience contributing to agile product development processes and supporting adoption of new ways of working under guidance from product or delivery leads.
   
  


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  Product support experience: Ability to assist in managing parts of a product lifecycle, contributing to large initiatives or specific components of transformational projects.
   
  


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  Analytical mindset: Strong problem-solving abilities and a curious mindset. Able to work with data and insights to support decision-making and business outcomes.
   
  


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  Collaborative mindset: Proven ability to collaborate with cross-functional partners and contribute to team success through proactive communication and coordination.
   
  


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  Strong communicator: Effective written and verbal communication skills, with the ability to create presentations, support product documentation, and engage stakeholders at various levels.
  

• Competitive base salaries 
  
• Bonus incentives 
  
• Support for financial-well-being and retirement 
  
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  
• Generous paid parental leave policies (depending on your location) 
  
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  
• Free and confidential counseling support through our Healthy Minds program 
  
• Career development and training opportunities