Senior Associate - Digital Product Management

Functional Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Functional Description:

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. Corporate Program Product Development (CPPD) team is a fast-paced, entrepreneurial team leading digital innovation at American Express. We are responsible for deepening Client and Card Member engagement through our digital B2B products. The team s mission is to dramatically increase adoption and frequency of usage through a combination of in-depth insights, superior user experience and compelling features and functionality.

The Client Access and Profile Management team (CAPM) within the Corporate Capabilities team designs and delivers digital tools for middle market, large and global scale companies to optimally lead their Corporate Card programs.

Purpose of the role

This candidate will focus on key user journeys that support our Program Administrators

Build and scale products for Program Administrators

Manage product features along with Solutions Managers and technology partners

Support various product stakeholders across GCS

Key Responsibilities

Product development for Global Registration (G-Reg) and Client Access Registration (CA-Reg).

Partner with servicing and back-office teams

Conceptualize, develop and prototype new products/ product/feature improvements

Support new product development through strong partnerships with Solutions Managers

Demonstrate thought leadership and innovative conceptualization

Support various go-to-market activities to scale products

Document end-end onboarding process-flows of program administrator

Qualifications:

2+ years of relevant work experience and a bachelor s degree. This role may be subject to additional background verification checks.

Experience:

Prior experience in digital product development/management and client facing role (preferred)

Prior experience working as Product Owner (preferred)

Technical acumen and fluency ability to understand technical flows and designs, and to articulate tradeoffs and impact with business partners and engineers

Collaboration across multiple teams in Product management, Marketing, compliance/legal and third parties to drive results and business outcomes

Self-starter, takes initiative, able to handle ambiguity and find logical steps to move forward

Behavioral:

Puts enterprise thinking first, connects the role s agenda to enterprise priorities and balances the needs of customers, partners, colleagues & shareholders

Lead with an external perspective, challenge status quo and bring continuous innovation to existing offerings

Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Functional Skills / Technical Skills:

Experience as PO/PM

User Experience

Product development/management

Strong communication and proven track record to influence

Platforms:

Global Registration (G-Reg) (preferred)

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.