At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications. Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The OpportunityWhen you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.As part of the Business Application Consulting team, you translate customer requirements into functional configurations of Salesforce.com. As a Senior Associate, you analyze complex problems, mentor others, and maintain rigorous standards. You focus on building client relationships and developing a deeper understanding of the business context, while navigating increasingly complex situations and growing your personal brand and technical knowledge.
Responsibilities
- Translate customer requirements into functional Salesforce configurations
- Analyze and address complex issues within client projects
- Mentor and support junior team members
- Foster and strengthen client relationships
- Gain a thorough understanding of business context
- Manage and navigate intricate scenarios
- Enhance personal brand and technical skills
- Uphold exceptional standards and quality in deliverables
What You Must Have
- Bachelor's Degree
- 4 years of experience
- 2-3 years of experience in Salesforce CPQ projects & Billing
- Experience with configuration & implementation of Salesforce CPQ Cloud
- 1-3 successful completions of CPQ and Billing entire cycle Implementation
- Thorough understanding of Quote to cash process
- Hands-on experience in Force.com platform using APEX, flows
- Experience in working with LWC - Lightning Web Components
- Experience in working with Advanced approval process
- Experience on SOAP/Rest/Platform Events/Streaming APIs and 3rd party integrations
What Sets You Apart
- Bachelor of Technology preferred
- Proficient experience in Salesforce configuration, security and mapping features to the business requirements
- Experience in implementing integration solutions between CRM, ERP and Financial systems (example - Zuora, NetSuite)
- Advanced RDBMS knowledge and building SQL queries
- Proficient written and verbal communication skills
- Proficient experience wrt handling large data
- Producing and delivering technical solutions and integrated solutions involving different Salesforce clouds (including but not limited to Sales, Service, Revenue, Platform) and a variety of middleware products (Mulesoft, Informatica, etc) establishing quality and schedule
