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Senior Associate

Senior Associate

Amazon

0 years

0 Lacs

Bengaluru Karnataka India

Posted:2 days ago| Platform:

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Skills Required

imaging content communication excel data consistency escalation audit report training automation management support onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description Handle various types of cases related to catalog and vendor complaints Provide required inputs to stakeholders to manage vendor feedback Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience Document processes & regularly update existing SOPs Review & suggest SOP changes required if any to the team basis input from Category managers Handle various sets of daily, weekly and monthly business reports Onboard new processes if required as per the business needs I. Skills Excellent written and oral communication skills (English) MS Excel proficiency – ability to mine voluminous data for specific detail Strong analytical skills Strong interpersonal skills Excellent listening skills Excellent data accuracy skills, eye for detail, and commitment to meet deadlines II. Critical Qualities / Characteristics Pace of implementation and consistency in performance Willingness to take initiatives and additional responsibilities Willingness to travel Commitment and completion factor Peer respect - establish and maintain cooperative working relationships Creative and analytical problem solvers with passion for operational excellence Identify areas of possible process improvements III. Ability to Multi task in a fast paced environment Operate in the system with speed and accuracy necessary to meet Amazon standards Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders Flexible to work in shifts (including weekends) basis the business requirements and to make calls IV. Operations Interact with vendors/stakeholders for process setup/clearing blockers in process Flag possible escalation, dive deep to recommend and implement corrective actions Flag any updates received from stakeholders on process to Team Lead/Manager Be part of stakeholders’ calls to raise challenges, lead, and document conference discussions Audit tasks assigned to junior associates and report quality metrics Train new staff and give feedback to the training team/manager Understand the processes across teams & work towards improving the same along with process experts Basic Qualifications Bachelor's degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Preferred Qualifications Automation & program management skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka Job ID: A3012877

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Amazon

www.aboutamazon.com/

Software Development

Seattle WA

10001 Employees

5919 Jobs

Key People

Andy Jassy

President & CEO
Brian Olsavsky

Senior Vice President and CFO
David Zapolsky

Senior Vice President and General Counsel
Jeff Bezos

Founder and Executive Chairman

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Senior Associate