Senior Associate

Job Description

About the Role: Are you passionate about travel and detail-oriented by nature? We’re looking for a dynamic Travel Operations Associate to join our team and play a key role in managing ticketing queues, ensuring data accuracy, and delivering top-notch service across global travel platforms. Key Responsibilities: Manage ticketing queues in GDS platforms (Sabre/Amadeus) , including ticket fulfillment, processing ADMs, ARCs, and BSPs . Perform data quality checks and handle invoicing activities using multiple tools and platforms. Communicate with global vendors ( Airlines, Hotels, Car Rental Companies ) via emails and outbound calls to resolve queries and ensure service accuracy. Meet and exceed KPIs/SLAs defined for the travel operations process. Embrace a 24/7 work environment with flexibility to work night shifts, weekends, and holidays . What You Bring: 6 months to 3 years of experience in a travel process, preferably within a BPO/KPO setup or Corporate Travel environment. Hands-on experience with GDS systems – Sabre and/or Amadeus is a must. Excellent verbal and written English communication skills , with strong grammar and the ability to grasp diverse accents and professional nuances. Strong listening and comprehension abilities. A flexible and positive mindset to work in a rotational shift setup . Qualifications: Undergraduate or Graduate degree in any stream. Job Types: Full-time, Permanent Pay: ₹150,000.00 - ₹450,000.00 per year Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 05/07/2025 Expected Start Date: 01/07/2025