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Senior Analyst

1 - 5 years

3 - 7 Lacs

Gurugram

Posted:1 month ago| Platform: Naukri logo

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Skills Required

customer service inbound sales sales international outbound sales outbound upselling inbound calls inbound client servicing sme business development b2c sales marketing b2b sales computer skills lead generation microsoft windows outbound sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Scope: Associate will be responsible for attending inbound calls from prospective customers and provide them information on clients products and convince them to buy the product over the phone. Responsibilities: Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers Should be able to update the customer's expectation/queries for buying the product Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in "consultative" environment. Ensuring timely and professional responses to all queries received about the product Disposing the call outcome correctly every time Research and compilation of answers for informational requests from customers. Managing performance against benchmarks set internally as well as customer. Working within process scope boundaries. Participate in huddle sessions, share best practices. Working in close tandem with Asst. Mgrs, SME's & QAs on the process for an excellent team and process performance Maintaining and excelling the Customer Service Survey Scores Requirements 12"“ 36 months experience in an International outbound sales campaign through Phone. Should be open to work in graveyard shifts. Experience in inbound sales programs preferred. Excellent English verbal communication skills Excellent Computer Skills to capture data correctly Handle customer objections / obstacles & collect information Basic computer knowledge- MS Office familiarity with the internet environment Willingness to work 24X7 basis pre-published schedules. Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TVs Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc. Key Core Competencies: 1. Customer service AptitudeDisplaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team workHighly flexible and willing to help when and where needed. 3. Quality FocusQuality focused & attentive to detail and analytical ability. Shifts- Graveyard (Window-11pm- 9am) Week Offs- Saturday/Sunday( May be subject to change as per business requirement

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IT Services and IT Consulting

Mumbai Maharashtra

10001 Employees

958 Jobs

    Key People

  • Mukesh Gupta

    Chief Executive Officer

  • Ankush Tiwari

    Chief Financial Officer

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