Senior Analyst - Delivery Excellence

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• Provide facilitation to projects and manage continued sustenance to QMS
• Conduct SQA reviews and ensure process compliance in projects
• Conduct QMS trainings
• Collect and report metrics data from projects
• Review / write assigned processes / CRs
• Participate in senior management review of projects
• Participate in innovation program as Innovation facilitators for delivery and enabling function
• Participate in conducting ideation session
• Mentor PMs to in identifying risks,- data analysis, innovations etc.
• Conduct QMS trainings
• Collect and report metrics data from projects
• Review / write assigned processes / CRs
• Ensure an environment of Zero surprises by identifying risks while conducting reviews and highlight to Delivery and Delivery Excellence leadership
• Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints
• Participate in Project team meetings
• Participate in Project Causal Analysis meetings
• Ensure formal Configuration Management of QMS documents and other documents
• Ability to proactively call out issues and risks and provide solutions
• Provide guidance to project teams on the relevant software engineering and project management practices for optimum results
• Ensure best practices are captured and shared in organization
• Work closely with PMs, SPMs and ADMs to ensure the right models are implemented for engagements
• Articulate contractual risks and work with senior management to mitigate the same
• Drive improvements for the respective BU
• Strong facilitation skills with an ability to respond to immediate and urgent requests
  

Mandatory Competencies

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