Senior Analyst - Business systems

Job Description

Education Qualification :
Any Graduate Skills :
Primary -> Technology | Network Monitoring Tools | Traverse | 3 - Experienced Primary -> Technology | Network Monitoring Tools | Solarwinds | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Certification :
Technology | IT Certifications | Microsoft Certification | Microsoft Windows Server Networking Fundamentals Details: 1. SCCM Administration - Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc. 2. Patch Management: a. Deployment of monthly updates on every patch Tuesday following the Change process b. Provide the patching status report to the customer 3. Software Distribution: a. Deployment of application versions to keep the devices complaint b. Provide the deployment status report to the customer 4. Hardware and Software Inventory: a. Generate hardware and software inventory reports as per the customer requirements 5. Configure features Asset intelligence, DCM, Reporting 6. Manage and administer the client settings, system discoveries, collections, boundaries and bandwidth settings etc. 7. SCCM Client installation on Servers and Desktops 8. Hands on experience on fixing SCCM/Packaging related issues on End User Windows 10 devices 9. Expertise in Windows Batch Scripting 10. Monitor and troubleshoot the SCCM infrastructure components and client health issues 11. Monitor and Troubleshoot: a. Monitoring the daily health of SCCM infrastructure components and client issues b. Troubleshoot failed SCCM components and clients c. Troubleshoot failed Software and Patch Deployments 12. Backup and Maintenance - Knowledge on the SCCM site backup and Maintenance tasks 13. Incident and Service Request Management - Monitor the ticket queue and act up on the reported incidents on a daily basis 14. Prepare and maintain SOP documents to help L1 team 15. Manage and lead team of L1 Technical Skills: In-depth understanding on any one of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc., Behavioral skills: 1. Good verbal and written communication skills 2. Time management 3. Ability to collaborate and work in a team 4. Problem solving 5. Planning, organizing and prioritizing 6. Active listening skill

Location

India - Bengaluru

Created On

28-Nov-2025