Senior Analyst

Job Title

Location:

Work Mode

Position Summary

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Key Responsibilities

·        Manage end-to-end renewal activities and ensure timely completion of policy renewals.

·        Provide comprehensive support throughout the policy lifecycle, including documentation, policy issuance, and service coordination.

·        Deliver benefits advisory services to clients, ensuring clarity and compliance.

·        Act as the primary liaison between branch teams and service centers for process execution and issue resolution.

·        Ensure compliance with industry standards, regulatory requirements, and internal policies.

·        Maintain a high level of service quality and operational accuracy through regular process audits and updates.

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Requirements

·     Experience: Minimum of 4 years in US Health Insurance or BFSI international customer service.

·     Communication Skills: Strong proficiency in both written and verbal communication.

·     Technical Proficiency: Working knowledge of insurance systems, policy documentation, and MS Office tools.

·     Industry Knowledge: Familiarity with insurance processes, renewal management, and client servicing best practices.

·     Role Type: Individual Contributor

Key Competencies

·        Strong attention to detail and accuracy.

·        Effective multitasking and time management.

·        Excellent stakeholder management and coordination skills.

·        Analytical mindset with problem-solving orientation.

·        Commitment to delivering superior client experience.

Interested candidates share their resume at sheetal.jha@brihatisglobal.com/ Yashika.agarwal@brihatisglobal.com