Senior Advisor - BDA

• 202505679

• Mumbai, Maharashtra, India

KPI Management
Administer ongoing benefit system activities Receive and process import data files containing indicative data, election data, dependent and beneficiary data Generate payroll/vendor feeds, as well as ad-hoc management reports Process and fulfil, confirmation statements and other benefit related materials Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems Review error reports and resolve issues as needed utilizing case management tool Exercise discretion and independent judgment in responding to and resolving client issues Develop and maintain system processing documentation and processing calendar Set up and test data encryption and transmission protocols with client and vendors Manage fulfilment inventory with clients Provide back up for other team members as needed Attend ongoing client status meeting as needed to establish client relationship Attend internal project meetings to ensure project continuity into ongoing Meet service level agreements across all clients

Assist project team with client assignments to deliver timely, within-budget and high-quality work
100% compliance with SOC1 and Professional Excellence criteria Help develop and maintain system processing documentation Analyze process workflow and recommend improvements to increase efficiency and effectiveness Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers Relationship management Take initiative to proactively share knowledge and/or experience with team members Develop strong partnerships with team members Work collaboratively with other members of the team to meet internal and client objectives Top 5 Competencies

Focusing on Client
Driving Excellence Influencing Stakeholders Adjust to Change Working with Teams

Communication
Excellent Communication, both written and verbal – in particular verbal communication Tenacity for following up with a broad range of stakeholders Ability to network with entire Willis Towers Watson organization and get things done by building bridges Soft Skills Proactive approach, Results focused, highly motivated, self-starter Strong can-do attitude, positive towards change Works well with teams and promotes best practice sharing

Knowledge/Experience:
Work experience with US counterparts and projects preferred, but not mandatory

Qualifications:
Minimum bachelor’s degree