Senior Advisor - BDA

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

KPI ManagementAdminister ongoing benefit system activitiesReceive and process import data files containing indicative data, election data, dependent and beneficiarydataGenerate payroll/vendor feeds, as well as ad-hoc management reportsProcess and fulfil, confirmation statements and other benefit related materialsAssist with system testing; Web, interfaces and system generated reports for new and ongoing systemsReview error reports and resolve issues as needed utilizing case management toolExercise discretion and independent judgment in responding to and resolving client issuesDevelop and maintain system processing documentation and processing calendarSet up and test data encryption and transmission protocols with client and vendorsManage fulfilment inventory with clientsProvide back up for other team members as neededAttend ongoing client status meeting as needed to establish client relationshipAttend internal project meetings to ensure project continuity into ongoingMeet service level agreements across all clientsAssist project team with client assignments to deliver timely, within-budget and high-quality work100% compliance with SOC1 and Professional Excellence criteriaHelp develop and maintain system processing documentationAnalyze process workflow and recommend improvements to increase efficiency and effectivenessGain an understanding of the system interfaces with HRIS, payroll, and insurance carriersRelationship managementTake initiative to proactively share knowledge and/or experience with team membersDevelop strong partnerships with team membersWork collaboratively with other members of the team to meet internal and client objectivesTop 5 CompetenciesFocusing on ClientDriving ExcellenceInfluencing StakeholdersAdjust to ChangeWorking with TeamsCommunicationExcellent Communication, both written and verbal – in particular verbal communicationTenacity for following up with a broad range of stakeholdersAbility to network with entire Willis Towers Watson organization and get things done by building bridgesSoft SkillsProactive approach, Results focused, highly motivated, self-starterStrong can-do attitude, positive towards changeWorks well with teams and promotes best practice sharing

Knowledge/Experience

Work experience with US counterparts and projects preferred, but not mandatory

Qualifications

Qualifications:Minimum bachelor’s degree