Senior Administrator, Service Operations, Human Resources

Role Overview: As a Senior Administrator in the Human Resources Operations team, your impact will be pivotal in supporting the case management of new joiners with a strong focus on risk mitigation. You will be responsible for orchestrating seamless digital onboarding experiences for McKinsey colleagues across multiple locations in Asia, Eastern Europe, the Middle East, and Africa. Your role will involve initiating and monitoring background checks for new hires, ensuring a thorough process, and assisting new hires with their queries related to onboarding and background checks. Additionally, you will collaborate with key stakeholders to ensure a smooth onboarding process, analyze and report HR data, drive process improvements, and define best practices. Key Responsibilities: - Initiate and monitor background checks for new hires - Ensure a comprehensive onboarding process for new joiners - Assist new hires with onboarding and background check-related queries - Run onboarding events within the Firm's human resources systems - Manage data in McKinsey's People Systems with accuracy and timeliness - Collaborate and communicate effectively with regional HR teams, Recruiting teams, and Global Onboarding teams - Analyze and report HR data to maintain data integrity - Drive continuous process improvements to enhance efficiency and team performance - Define best practices and standard operating procedures - Foster a collaborative and positive team environment - Assist in training new HR Operations team members - Champion HR projects as needed - Manage and support multiple tasks and projects of varying complexity and priority Qualifications Required: - Bachelor's degree (preferably in Human Resources or a related field) with 2+ years of professional experience, ideally in HR or a professional services environment - Strong verbal and written English proficiency (C1-CEFR or equivalent) - Exceptional accuracy with a focus on efficiency and high-quality results - Customer service orientation with excellent interpersonal and communication skills - Proven ability to handle confidential information with personal integrity, sound judgment, and high ethical standards - Strong problem-solving skills, ability to simplify complex processes, and resolve ambiguous situations effectively - Independent project management skills, excellent time management, and the ability to prioritize and adapt to shifting deadlines - Ability to perform under time-sensitive and varying deadlines - Constructive approach to giving and receiving feedback, with a focus on fostering a collaborative and trustworthy work environment - Knowledge of ServiceNow and SAP SuccessFactors is a plus - Skilled in deductive reasoning and applying general guidelines to specific problems,