Sector IT Sr Analyst

Pepsico

2 - 4 years

11 - 15 Lacs

hyderabad

Posted:1 hour ago| Platform:

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Skills Required

it services information technology it service desk root cause analysis technical support networking system administration active directory itsm incident management microsoft windows desktop support it helpdesk troubleshooting it infrastructure itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

Responsible for ensuring the stability, performance, and continuous improvement of Global Commercial & Consumers Application IT systems and integrations
The role involves analyzing incidents, implementing sustainable fixes, coordinating with cross-functional and third-party teams, and driving automation and process enhancements to improve operational efficiency
By combining technical expertise with strong collaboration skills, the Sr Analyst ensures seamless business operations and alignment of IT services with sector objectives

Responsibilities

Ensure operational stability of global IT systems by monitoring, analyzing, and resolving incidents within SLA to minimize business disruption.
Lead root cause analysis (RCA) for recurring issues, propose sustainable fixes, and coordinate implementation with development, infrastructure, and third-party teams.
Drive automation and process improvements to enhance system reliability, reduce manual interventions, and increase efficiency in sustainment activities.
Collaborate cross-functionally with business stakeholders, integration teams, and vendor partners to align IT service delivery with global priorities and operational needs.

Qualifications

Bachelors degree in Computer Science, Information Technology or a related field

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