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Seasonal My HR Live Support Associate

Seasonal My HR Live Support Associate

Amazon

4 - 9 years

4 - 15 Lacs

bengaluru

Posted:9 hours ago| Platform:

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Skills Required

plaster project management flooring resource administration customer service concreting shuttering branch management center management counselling tiles rcc writing site engineering plastering brick work communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professional your responsibilities will be: Handle and resolve HR queries in English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession. Receive and resolve inquiries primarily via phone, chats, tickets and emails from employee contact channels. Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures escalate when these cannot be resolved. Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plan to each employee s changing needs. Respond to employees impacting issues that may arise and ensure the right communication and documentation occurs, even when information is limited. Use high judgement, critical thinking and rationale to balance process adherence with employee s needs to analyze and decide on resolution for their requests. Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies. Bachelors degree or equivalent Very good proficiency in written and verbal in English. 0-10+ years experience in contact center, customer service, human resources or equivalent experience. Schedule flexibility (support a 24x7 operations). Internet connection before joining date with a speed range of 50-100 Mbps. Relevant work experience in administration, customer service/ call center or HR environment. Very good proficiency in additional European languages. Ability to work in international teams where team members are in different locations and belong to different cultures. Ability to work with confidential information Flexibility to work in a fast-paced environment. Good interpersonal, communication, time management, and problem-solving skills.

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Seasonal My HR Live Support Associate