143 Concreting Jobs

About The Role The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst_Entity (S&C GN) Management Level:Level 9-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience:5-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short -term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channelsDesign and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the impact of different business strategies, operational changes, or unexpected events. Partner closely with Forecasting, Scheduling, Cross functional interfacing teams to align capacity plans with hiring timelines, training schedules, and budget constraints. Translate capacity models into actionable headcount and hiring plans, ensuring service level targets and efficiency goals are met. Build and enhance capacity planning models and tools using advanced Excel, IEX Identify and escalate capacity risks and constraints; propose mitigation strategies and drive cross-functional decision-making. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. 1-2 years of experience in workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong business acumen and ability to link workforce metrics to operational and financial outcomes. Excellent verbal and written communication skills; ability to translate complex data into actionable insights for non-technical stakeholders. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Creation of short-term planning packs to produce 30 min interval Supply vs Demand and ABR projections by product type Provide executive-level reports and presentations with clear narratives, assumptions, and recommendations. Mentor and support junior planners and analysts within the Planning team. Provide guidance to the schedulers to help them place off phone time in the best place and optimize schedules to minimize customer impact Work closely with the forecasting team to understand the demand planning and the impact on Capacity planning Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short-term forecasting models Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Assist in generating and updating mid-term and short-term volume forecasts using historical data, trend analysis, and business inputs Develop, maintain, and continuously improve forecasting models (volume, workload, and shrinkage) using historical data, trends, and predictive analytics. Analyze daily, weekly, and monthly patterns to support dynamic staffing recommendations and capacity planning. Forecast mid to short term visit demand and job times for field mobility workforce, using historical propensities and commercial drivers. Forecast mid to short term contact demand and call handling time (AHT) for service contact center, using historical propensities and commercial drivers Collaborate with internal teams (Operations, WFM Scheduling, HR, and Finance) to gather relevant business intelligence (e.g., marketing campaigns, seasonality, product launches). Create scenario planning models to simulate and present impacts of potential business changes or disruptions. Communicate forecasts and insights to stakeholders through clear visualizations, reports, and presentations. Monitor actual performance against forecasts, perform variance analyses, and refine forecasting methods accordingly Python (Programming Language)1-2 years of experience in workforce management forecasting, preferably in a contact center or service operations environment. Proficient in Microsoft Excel (including pivot tables, formulas, and charts). Basic knowledge of data analysis tools such as SQL, R, Python, or Excel-based VBA is an asset. Experience with WFM software like NICE IEX will be an added advantage Basic understanding of forecasting methodologies (time series, regression, weighted average) Real sense of ownership and accountability to deliver against plan. Exceptional analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Proficiency in basic arithmetic and statistical concepts Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong attention to detail and accuracy in data handling. Solid problem-solving skills with a curious, data-driven mindset Demonstrated ability to manage multiple priorities and deadlines Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Work closely with the Capacity planning team and communicate the changes in demand proactively to be baked in the capacity planning team. Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Review, validate and ensure timely delivery and accuracy of schedules prepared by scheduling Analysts Responsible for developing and ensuring integrity and consistency of scheduling processes/procedures applicable to the accounts being handled. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals. Ability to extract, manipulate and present data from IEX application /manual platform. Ability to maximize benefits from WFM application (IEX) by utilizing the full functionality. Manage internal and external audit with processes and controls in place. Conduct monthly coaching and performance feedback to scheduling analysts. Create process maps, standard working instructions for the areas they are responsible for. 3+years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Must demonstrate sound arithmetic, analytical and problem-solving skills. Ability to work with minimal supervision and support Operational requirements and objectives. Ability to adapt to workload and multitask with attention to detail in a dynamic environment. Excellent people and client management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Effectively manage relationships with clients, operations and own teams, to the highest level of integrity and professionalism. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Ability to conduct a full root cause analysis on live week performance with the ability to turn findings into a robust improvement plan. Train and coach scheduling Analysts on scheduling concepts and to be able to execute scheduling techniques that would assist Operations in meeting KPI. Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions Responsible to produce over and under staffing view Report Responsible to publish agent schedules to operations Responsible to process shift bids Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. Identify ways to improve resource wastage wherever possible. Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements Optimize schedule allocations to1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Strong communication skills Above average reporting skills Excellent analytical skills Must possess effective organizational skills and time management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy.Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Proactive in highlighting opportunities to improve performance in all areas of Operations reduce costs, improve service levels optimize customer satisfaction. Proactive development of shift review proposals in line with business needs, supported by documented business case/proposal documents. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Ensure scheduling accuracy for sites and agents and ensuring that Scheduling KPIs and O/U are optimized Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions Responsible to produce over and under staffing view Report Responsible to publish agent schedules to operations Responsible to process shift bids Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. Identify ways to improve resource wastage wherever possible. Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements 1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Strong communication skills Above average reporting skills Excellent analytical skills Must possess effective organizational skills and time management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving. Proactive in highlighting opportunities to improve performance in all areas of Operations reduce costs, improve service levels optimize customer satisfaction. Proactive development of shift review proposals in line with business needs, supported by documented business case/proposal documents. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Optimize schedule allocations to meet interval level forecasts Ensure timely handling of exception requests and changes Monitor data on timeliness of frontline colleagues and adherence to schedules to optimize future schedules Administer shift bids across multiple sites and clients/lines of business through WFM tool Ensure scheduling accuracy for sites and agents and ensuring that Scheduling KPIs and O/U are optimized Qualification Any Graduation

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre

Role & responsibilities : Key Responsibilities: 1. Site Supervision & Execution: Oversee on-site execution of structural works, focusing on steel structures and reinforced concrete . Ensure construction activities align with structural drawings, project specifications, and safety standards. Manage installation of steel frames, connections, and concrete foundations. Supervise formwork, reinforcement placement, concreting, and post-tensioning works. 2. Structural Integrity & Quality Control: Perform structural inspections to ensure compliance with design codes (e.g., ACI, AISC, BS, Eurocodes). Coordinate material testing (concrete strength, steel quality, etc.) and monitor load-bearing capacities. Identify design discrepancies and propose technical solutions in coordination with structural consultants. Enforce quality control measures, ensuring all works pass inspections and adhere to industry standards. 3. Planning & Coordination: Prepare daily, weekly, and monthly progress reports for structural activities. Collaborate with architects, structural engineers, subcontractors, and project teams to ensure seamless execution. Monitor resource allocation (materials, labor, equipment) and manage site logistics. Coordinate crane operations, heavy lifting, and installation of structural steel components. 4. Safety & Compliance: Ensure compliance with HSE standards during structural work, especially during steel erection and concreting. Conduct toolbox talks and risk assessments for high-risk structural activities. Implement and monitor site safety plans, especially during heavy lifting and elevated work. Key Skills & Competencies: Strong knowledge of structural steel and reinforced concrete design and construction Familiarity with international codes (ACI, AISC, BS, Eurocodes) Proficient in reading and interpreting structural drawings, shop drawings, and bar bending schedules Problem-solving skills for on-site structural challenges Strong leadership, communication, and project coordination skills

Job Description: Job Requirements: Apply Now Use the Provided Altius Communication Scripts to communicate effectively with patients. Track the number of appointments booked. Assist with confirming appointments for Hispanic patients. Inform patients about Stabili-teeth Dental treatment (Complete training will be provided). Call patients from the provided list. Support offices that do not have a Spanish-speaking team member. Must be fully bilingual in Spanish (100%) and English. Call Center or Sales experience is required. Dental experience is a plus. Location : Mohali (In-person) Job Types : Full-time, Permanent Pay : ?40,000.00 - ?45,000.00 per month Benefits : Food provided, Provident Fund Schedule : Fixed shift, Monday to Friday, Night shift Supplemental Pay : Yearly bonus Education : Bachelor?s preferred, C-level certification in Spanish Experience : 1 year in Technical support, tele sales, or relevant work Language : Spanish and English (Required)

Site execution and labour arrangements

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre

A Civil Foreman oversees construction projects, managing workers, ensuring work is completed safely and efficiently according to plans, and coordinating resources. They are responsible for tasks like scheduling, inspecting work, resolving issues.

As a Foreman Mistri, you will be responsible for supervising daily construction activities at the site in Delhi. Your key duties will include assigning tasks to masons, carpenters, laborers, and other tradesmen, ensuring work is completed as per specifications and quality standards, coordinating with engineers and contractors to meet project deadlines, and maintaining accurate records of labor attendance, material usage, and work progress. Additionally, you will be required to inspect tools, equipment, and work areas for safety compliance, monitor material inventory, address on-site issues, and provide regular progress reports to the Site Engineer or Project Manager. To excel in this role, you should have a minimum of 5 years of experience in construction or civil works, with a strong understanding of masonry, formwork, concreting, plastering, and finishing work. The ability to interpret basic plans and layouts, demonstrate leadership skills, enforce safety practices, and effectively coordinate with teams is essential. Being physically fit to work in demanding site conditions and possessing basic literacy and communication skills are also required. Ideal candidates will have prior experience in both residential and commercial construction, preferably as a lead mistri or foreman on projects. A Higher Secondary (12th Pass) education level is necessary for this position. If you meet the qualifications and are ready to take on this Full-Time role, please send your CV to 9717344771. For more information about our company, visit our website at https://unimaxformwork.com. This position requires a Day shift schedule and will be located on-site.,

Key Responsibilities Understand the scaffold system as per stability and support requirement of RCC structures as per drawing and site conditions. Study drawings and understand sequence of scaffold, shuttering and de-shuttering. Asses the quantity and sizes of scaffold material and shuttering material required. Supervise and guide Scaffolders and Carpenters to execute shuttering in line, level and desired workmanship. Coordinating with site engineer/ Sr Engineer for any clarification or guidance to ensure first time right work. Check the scaffold for stability during concreting, lateral stability for movement during concreting and safety of access provided for workforce, etc. Check the shuttering works for line, level and water tightness before giving clearance for reinforcement laying. Ensure sides are anchored properly for staying firm during concreting. Check verticality and placement of tie rods for columns and ensure lateral support to maintain alignment during concreting. Supervise scaffold and shuttering during concreting to observe and take corrective action for any sign of bulging or settlement. Ensure sequential dismantling and proper stacking of material during de-shuttering process. Keep a check on material availability at site and requisition well in time as per work requirement. Ensure targeted repetitions and optimum use of shuttering material. Minimize material wastage. Take care of regular Housekeeping. Contact Number Neetu Sharma hr.ho@rohanbuilders.com

About The Role Skills: OSS inventory / Cramer/ Granite, Network planning and configuration Java, Oracle PLSQL Developers with knowledge of 4G/ 5G networks. - Grade Specific GradeB2 Experince4 to 6 Years Loc BLR- Preferred HYD/GGN/CHN - optional

Meeting Architects, builders, construction companies, contractors, Civil Engineers and other clients for the sale/distribution of pre cast Concrete products I.E Pavers, Thermally insulated blocks, hollow blocks, kerb stones etc. Required Candidate profile has to get products approved, should be an excellent communicator, know how to get new clients and not rely just on repeat business.

1.JOB PURPOSE Responsible for data analysis, monitoring monthly performance and quality of work for their team along with achieving company profitability in terms of charge collection and digital payments PRINCIPAL ACCOUNTABILITIES Manage a team of 50-70 call center officers, prepare monthly team schedules and track teamperformancePreparation of allocation files, target setting, productivity calculation, priority wise case segregationfor Call center Officers Set monthly collection goals for each team member and ensure target achievement (97-98%) Maintain the quality of work for the team as per company policy and proceduresMake strategic and operational planning decisions to achieve team performance effectively in termsof charge collection Generate detailed projections by preparing MIS for daily team achievement Monitor each unit performance to ensure alignment with month end performance SKILLS AND KNOWLEDGEEducational QualificationsGraduate / MBA Functional Skills Analytical, team management, communication, leadership skillsRelevant and total years of ExperienceMin 3 years in collection call center or collection; overall 6 years experience

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre

Job Title: Concreting Supervisor Mivan Technology Location: Gachibowli, Hyderabad Experience: 35 Years (in high-rise projects using Mivan technology) Industry: Construction High-Rise Residential Salary: As per industry standards Job Responsibilities: Supervise and manage concreting works at site, ensuring proper coordination with the formwork and reinforcement teams. Monitor Mivan shuttering readiness before concrete pouring. Check the grade, mix design, slump, and temperature of concrete as per specifications. Coordinate with site engineers, batching plant, and pump operators to ensure timely and continuous concrete flow. Inspect surface finishing, curing process, and identify potential defects (honeycombs, segregation, etc.). Maintain records of concrete quantity, manpower, and pouring timelines. Ensure safety protocols are strictly followed during concrete pumping and finishing. Assist in quality checks and maintain communication with the QA/QC team. Requirements: 3–5 years of site experience in high-rise residential construction, preferably with Mivan technology. Strong understanding of concrete procedures, materials, curing, and finishing standards. Knowledge of concrete equipment operation, safety, and troubleshooting. Ability to handle site labor and ensure timely task completion. Good communication and team coordination skills. Preferred Qualification: Diploma / B.Tech in Civil Engineering

Key Responsibilities: Assist the Center Manager in planning, organizing, and supervising daily center operations. Manage and motivate center staff to ensure high performance and adherence to company policies. Monitor service quality and customer satisfaction; address and resolve customer complaints effectively. Ensure compliance with health, safety, and security regulations. Coordinate with other departments to optimize resource utilization and service delivery. Support inventory and asset management within the center. Prepare and maintain reports related to center performance, attendance, and operational metrics. Participate in recruiting, training, and development of center employees. Assist in implementing strategies to improve operational efficiency and customer experience. Handle escalations and provide on-site leadership in the absence of the Center Manager.

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity. eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

KP Group is looking for Sr. Foreman to join our dynamic team and embark on a rewarding career journey Supervise and manage construction projects and teams. Ensure compliance with safety standards and regulations. Monitor and report on project progress and performance. Collaborate with cross-functional teams on project requirements. Provide training and support to team members. Maintain accurate records of project activities and documentation.

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team.Qualification Experience:Minimum 2 year(s) of experience is required Educational Qualification:Engineering Degree or MBA from a tier 1 institute

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team.Qualification Experience:Minimum 2 year(s) of experience is required Educational Qualification:Engineering Degree or MBA from a tier 1 institute

The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team. Qualification Experience:4-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute