SAP Support Coordinator (UAE & KSA)

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SAP Support Coordinator

GET (Global Enterprise Transformation)

Key Responsibilities

• Serve as the first point of contact for SAP-related queries and support requests from business users based in UAE and KSA.
• Monitor and manage support tickets, ensuring timely resolution and escalation when necessary.
• Coordinate with functional and technical teams to troubleshoot and resolve issues across SAP modules (e.g., MM, SD, FI, CO, PM)
• Maintain documentation of support processes, resolutions, and user guides.
• Assist in user training, onboarding, and change management activities related to SAP GET program.
• Track and report KPIs related to support performance, ticket resolution time, and user satisfaction.
• Participate in testing activities (UAT, regression testing) for any enhancements and updates performed under the GET program.
• Support data validation, migration, and reconciliation efforts during rollouts or upgrades
• Collaborate with technical teams of GET program to ensure alignment with Core and Business Modules.
• Liaise with local IT partners involved in GET standard processes (e.g., tax authorities, authorized partners for e-invoicing..)
  

Required Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 5+ years of experience in SAP support or coordination roles, preferably in an industrial organization.
• Functional knowledge of SAP modules, e.g., MM, SD, FI, CO, PM.
• Strong communication and stakeholder management skills
• Experience with ticketing systems (e.g., ServiceNow)
• Ability to work independently and manage multiple priorities in a global environment
• Flexible to work across time zones and support regional teams
  

Preferred Qualifications

• Experience in global SAP rollout or transformation programs
• SAP certification in any module is a plus
• Exposure to Agile or ITIL methodologies