SAP Customer Service Module

About the job

We are looking for an experienced SAP Project Manager to lead and oversee the successful implementation of SAP solutions within our organization. The ideal candidate will have a strong background in project management, SAP systems, and business process optimization. As an SAP Project Manager, you will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. You will also define the project’s objectives and oversee quality control throughout its life cycle. The role requires excellent communication skills, leadership abilities, and a deep understanding of SAP modules and their integration with business processes. You will work closely with stakeholders across various departments to ensure that the SAP solutions align with organizational goals and deliver measurable value. If you are passionate about technology, have a proven track record in managing complex projects, and thrive in a dynamic environment, we encourage you to apply.

Position: SAP CS

Location: Noida, Gurugram, Hyderabad, Jabalpur

Responsibilities:

• Responsible for implementation, development and support activities for CS module on SAP S/4 Hana.
• Elicitate, define, analyze and document, the business requirements in a detailed way.
• Ensure to avoid any conflicts between with the ongoing S/4 Hana project design and roll out plan.
• Map the business requirements and provide solutions along with configuration and functional specifications and other required documentation and configure the system accordingly.
• Lead to implement new functionalities and improve existing functionalities including articulating, analysing requirements.
• Prepare and conduct Unit/ Integration Testing, Regression Testing and coordinate with end users for User Acceptance Testing.
• Provide oversight, guidance and feedback on vendor execution and delivery; ensure that there is appropriate alignment between solution design and solution delivery.
• Ensure that services are delivered with requisite quality, within schedule and budget.
• Drive vendor team to achieve process SLAs / metrics - productivity and quality targets within the established timelines.
• Closely coordinate with the S/4 Hana project team to acquire Knowledge Transfer for self and vendor team for all new functionalities and country roll outs.
• Identify scope under How To, Request Fulfilment and Standard Change and prepare suitable documentation.
• Design and carry out training programs for Key Users for new/ changes to module processes/ functionalities and ensure 100% knowledge transfer.
• Prepare training documentation and e-learning tools.
• Run ITGC & ITAC controls as Control Owner & Control Performer.
• Ensures executional excellence throughout the area of responsibility. Keeps up to date with industry best practices in own area of expertise.
• Participates in process assessments to measure effectiveness and assists in addressing any identified gaps in business process mapping and/ or functionalities.
• Uses knowledge to suggest innovations across a broad range of new and traditional channels.

Requirements:

• Diploma or bachelor's degree in engineering/ business administration or equivalent.
• Minimum of 10+ years of overall hands-on experience comprising of 4-5 years' experience in SAP CS in S/4 Hana or SAP CRM - Service along with SAP SD.
• Strong knowledge in integration with FI, CO and other logistics modules.
• Should be conversant with Make-To-Order (MTO), Configure-To-Order (CTO), Engineer-To-Order (ETO) and Made-To-Stock (MTS) scenarios.
• Experience to work on highly integrated and complex SAP.
• Must have experience with 2 End to End implementation/ roll-out and/ or support.