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Capgemini logo

SAP CS/Service Management | 4 To 12 yrs | PAN India

6 - 10 years

6 - 10 Lacs

Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

sap service management sap customer service sap hana abap project management cloud integration customer relationship sap implementation sap crm process mapping relationship management sap fiori sap mm sap cloud crm agile methodology

Work Mode

Work from Office

Job Type

Full Time

Job Description


 Primary Skills 

  • SAP CS/Service Management Knowledge

  • Service Order & Notification Management

  • Service Contracts, Warranty, and Maintenance

  • Field Service Management

  • Integration with SAP MM, SD, PM, and FI/CO

  • SAP Configuration & Customization

  • Configuring service orders, notifications, and contracts

  • Master data setup

  • Business Process Knowledge

  • End-to-End Service Management

  • Service Level Agreements (SLAs)

  • Service Cost Management

  • SAP Reporting & Analytics

  • Report creation and KPIs tracking

    •  Secondary Skills 

  • Project Management

  • SAP implementation & agile methodologies

  • Technical Skills

  • Basic ABAP, SAP Fiori, and SAP HANA

  • SAP Cloud Integration

  • Business Process Reengineering (BPR)

  • Process mapping and optimization

  • Customer Relationship Management (CRM)

  • SAP CRM integration for customer service

  • Soft Skills

  • Communication, problem-solving, and stakeholder management

  • Industry-Specific Knowledge

  • Industry-specific configurations and compliance

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