SAP CRM Support L3 Professional

6 - 7 years

4 - 8 Lacs

Posted:19 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Number of requirements 1 / Level 3

rd

Experience: 6 to 7 Years

Job Overview:

As a SAP CRM Consultant specializing in Application Support Management, the primary responsibility will be to provide ongoing application support, maintenance, and request fulfillment enhancements for SAP CRM systems. The consultant would have to work closely with business users to understand their needs and ensure that the CRM application remains reliable, secure, and aligned with GB ( Business Unit) goals.

Qualifications:

  • Bachelor's degree in a relevant field, such as Computer Science, Information Technology, or Business.
  • Proven experience in SAP CRM On Premise application support and management.

    ( 6-7 years)

  • Strong knowledge of SAP CRM Service/Sales modules and associated technologies.
  • Familiarity with ITIL (Information Technology Infrastructure Library) practices for incident, problem, and change management.
  • Ability to debug, understand the implicit program beneath and provide resolution at a fast pace.

  • Excellent problem-solving and analytical skills.

  • Effective communication and interpersonal skills to collaborate with various stakeholders.

  • SAP CRM certification is a plus.
  • Ability to work independently, EMEA timings.

Key Responsibilities:

1.

Application Support:

Provide day-to-day support for SAP CRM users, addressing and resolving issues, incidents, and service requests promptly.
2.

Incident Management:

Manage incidents related to SAP CRM, ensuring timely resolution and effective communication with stakeholders.
3.

Problem Management:

Investigate the root causes of recurring issues and implement preventive measures to minimize system disruptions.
4.

User Training:

Offer training and guidance to users to help them in case of issues coming up during Incident Management
5.

Documentation:

Maintain comprehensive documentation of system configurations, support processes, and issue resolutions.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

bengaluru, mumbai (all areas)

noida, ghaziabad, new delhi