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Kiya.ai
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Support Analyst || Based on Java

Support Analyst || Based on Java

Kiya.ai

3 - 7 years

5 - 10 Lacs

mumbai thane mumbai (all areas)

Posted:-1 days ago| Platform:

Apply

Skills Required

unix java support itil sql java java production support java application support application support production support

Work Mode

Hybrid

Job Type

Full Time

Job Description

Dear Candidate,

Java Support

Role- Support Analyst (based on Java)

Location- Mumbai

Exp- 3-5 years

Notice Period- Immediate to 30 days

Direct Responsibilities

Exposure to basic
Unix, SQL
and any programming language like Java is required.
Good knowledge of Incident, change and problem management and
ITIL processes
.
Good communication skills.
Experience with supporting multi-tier infrastructures using DevOps or Cloud technology is added advantage.
Good knowledge of monitoring tools like
Autosys, Crontab, Univiewer
etc.
Good knowledge of ticketing tools like ServiceNow.
To work through the backlog of tasks as appropriate.
To be aware of the business domain the application is being created for
To participate in out-of-hours / daytime support as required

Contributing Responsibilities

Understand and remain fully aware of the business processes automated on the production platform. Sound knowledge of application and related platform is required.
Ensure requests from business users including technical and functional queries are answered without delay with qualified inputs.
Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives were met.
Maintains effective relationships with core and extended program team members, peers, senior stakeholders, and business managers

For further details or reference share resume on

singh.nikita@kiya.ai

Regards

Nikita Singh

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