IT Coordinator

Job title: IT Program Coordinator ERP & Factory IT

Exp: 2+ Years

Role Overview

Must-Have Skills (mid-level, trainable)

• Practical ERP admin/user support (ERPNext/Frappe preferred)
• Postman/REST basics, JSON/webhook understanding
• SQL fundamentals (joins, filters, aggregates)
• Strong coordination & written English; vendor handling; disciplined documentation
• Comfort with basic IT: networks/Wi-Fi, printers, CCTV, OS install, patching
  

• Coordination & Operations

• Be the single point of contact in Nigeria for India IT/ERP, local management, and third-party vendors.
• Track tasks via Jira/Sheets, maintain a RAID log, publish weekly status.

• ERPNext & Process Support

• Support front office (DO/Asst-DO) with ERP usage issues, permissions, master hygiene, and UAT during changes.
• Raise and follow through on tickets/bugs/config changes with the India team.

• Integrations & APIs

• Assist with bank/PSP API coordination, WhatsApp/IVR connectors, n8n jobs; test payloads via Postman, verify webhooks, log failures, and escalate early.

• Factory IT Hygiene

• Coordinate local IT vendors for internet, LAN/Wi-Fi, printers/scanners, CCTV, endpoints, basic server checks; maintain an IT asset register and a SOP/runbook.
• Ensure secrets and creds are stored via approved tools (e.g., Bitwarden/Google Secret Manager) and shared properly with India.

• Data Checks & Reconciliations

• Run basic SQL checks (BigQuery preferred) for daily/weekly reconciliations (receipts vs orders/bank callbacks).
• Prepare simple checklists/dashboards with India team (Grafana/Tableau read-only).

• Documentation & Training

• Maintain SOPs, change notes, and handover docs; conduct quick refreshers for DO/Asst-DO on new flows.

Required Skills & Experience

• Proven experience (3–5 years) in IT project coordination or project support.
• Strong understanding of IT systems, software development lifecycle (SDLC), and infrastructure projects.
• Excellent organizational and time-management skills.
• Proficiency in project management tools (Jira).
• Strong communication and interpersonal skills for liaising with technical and non-technical stakeholders.
• Ability to handle multiple tasks, prioritize, and meet deadlines.