SAP AMS Delivery Director

SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services. Our mission is to deliver impactful solutions.

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Role: SAP- AMS Delivery Director

Experience: 15+ Years

Location: Preferably Hyderabad

SAP AMS Delivery Director

Key Responsibilities

• Lead and manage

  SAP AMS (Application Management Services)

  operations across all AMS contracts.
• Oversee

  incident, problem, and change management

  processes to ensure timely resolution and SLA compliance.
• Serve as the

  primary point of contact

  for business and client stakeholders for AMS-related issues.
• Handle

  escalations

  and ensure quick

  root-cause analysis

• Conduct regular service review meetings and

  governance

  calls.
• Monitor and track

  service delivery performance

  , ensuring adherence to defined SLAs, KPIs, and governance standards.
• Coordinate with onshore/offshore teams

  , plan and optimize

  resource utilization across multiple clients to ensure effective utilization and support contractual coverage.
• Coach and mentor team leads and consultants for

  performance and growth

  .
• Drive

  Automation &

  service improvement initiatives

  , root cause analysis, and proactive problem prevention.
• Support financial management of AMS contracts, including tracking effort, costs, profitability and renewals.
• Ensure compliance with ITIL processes and

  best practices

  for SAP AMS delivery.
• Ensure compliance with company policies, security and audit requirements.
• Collaborate with project teams during rollouts, upgrades, and transition to steady-state support.
• Prepare and deliver regular

  status reports, dashboards, and executive updates

  on service performance.

Required Qualifications

• 15+ years of SAP experience

  with at least

  5+ years in AMS/Service Delivery Management

  .
• Strong Understanding of SAP ecosystem (ECC, S/4HANA, Integrations)
• Strong knowledge of

  SAP incident, problem, and change management processes

  .
• Hands-on experience with

  ticketing tools

  (e.g., ServiceNow, Remedy, Solution Manager, Jira).
• Proven track record in managing

  onshore/offshore support models

  .
• Strong communication, leadership, and stakeholder management skills.
• Familiarity with

  ITIL framework

  and best practices in AMS delivery.
• Certified ITIL or PMP preferred