SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services. Our mission is to deliver impactful solutions. We are looking for an experienced SAP Delivery / AMS Manager to lead service delivery, oversee incident and problem management, and ensure the smooth operation of SAP applications across business units. This role requires a strong background in SAP support models, stakeholder management, and continuous service improvement. The candidate will manage AMS teams (onshore/offshore), drive SLAs/KPIs, and ensure high-quality service delivery to clients. This is a full-time opportunity. Contractors, please do not apply. Key Responsibilities Lead and manage SAP AMS (Application Management Services) operations across multiple modules and landscapes. Oversee incident, problem, and change management processes to ensure timely resolution and SLA compliance. Serve as the primary point of contact for business stakeholders and IT leadership for AMS-related issues. Monitor and track service delivery performance, ensuring adherence to defined SLAs, KPIs, and governance standards. Coordinate with onshore/offshore teams to ensure effective resource utilization and 24/7 support coverage. Drive service improvement initiatives , root cause analysis, and proactive problem prevention. Support financial management of AMS contracts, including tracking effort, costs, and renewals. Ensure compliance with ITIL processes and best practices for SAP AMS delivery. Collaborate with project teams during rollouts, upgrades, and transition to steady-state support. Prepare and deliver regular status reports, dashboards, and executive updates on service performance. Required Qualifications 10+ years of SAP experience with at least 5+ years in AMS/Service Delivery Management . Strong knowledge of SAP incident, problem, and change management processes . Hands-on experience with ticketing tools (e.g., ServiceNow, Remedy, Solution Manager, Jira). Proven track record in managing onshore/offshore support models . Strong communication, leadership, and stakeholder management skills. Familiarity with ITIL framework and best practices in AMS delivery. SELECCION CONSULTING LLC is an equal opportunity employer, providing equal employment opportunities to applicants and employees without regard to race, color, creed, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services. Our mission is to deliver impactful solutions. The future promises to be exciting—come and be a part of it. Role: Senior SAP BASIS Consultant Exp: 8+ Years Location: Hyderabad Job Description We are seeking an experienced SAP Basis Consultant with a strong background in SAP ECC environments to support system administration, maintenance, and performance optimization across SAP landscapes. The ideal candidate should have deep technical expertise in SAP Basis administration, system refreshes, client copies, patching, and system monitoring, along with experience managing integration between ECC, BW, PI/PO, and Solution Manager. Responsibilities: Perform day-to-day SAP Basis administration for SAP ECC and related systems. Manage system installations, upgrades, migrations, and support packages. Execute system refreshes, client copies, and transport management. Monitor system performance, perform tuning, and ensure high system availability. Support SAP landscape management, including ECC, BW, PI/PO, and Solution Manager. Manage and maintain user administration, roles, profiles, and security parameters. Troubleshoot RFC, background jobs, spool management, and performance issues. Configure and manage SAP routers, printers, and gateway services. Coordinate with infrastructure teams on database (Oracle/HANA), OS, and network issues. Perform SAP kernel upgrades, patches, and OSS note implementations. Support disaster recovery, backup/restore, and system health checks. Maintain proper documentation, standard operating procedures, and change control compliance. Required Skills and Experience: 8+ years of experience as an SAP Basis Consultant, with a focus on SAP ECC 6.0 / NetWeaver environments. Strong knowledge of SAP system architecture, landscape design, and transport management. Experience with SAP Solution Manager (7.2) – system monitoring, CHARM, and EWA reports. Proficient in database administration (HANA, Oracle, or SQL Server). Familiarity with Linux/Windows operating systems. Experience with system copies, refreshes, and migrations (SUM, SWPM, SPAM/SAINT). Understanding of SAP Security concepts, including user management and role assignments. Knowledge of SAP integrations with other systems (PI/PO, Fiori, BW, S/4HANA). Excellent troubleshooting, analytical, and problem-solving skills.