SAP Delivery AMS Manager

SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services. Our mission is to deliver impactful solutions.

SAP Delivery / AMS Manager

Key Responsibilities

• Lead and manage

  SAP AMS (Application Management Services)

  operations across multiple modules and landscapes.
• Oversee

  incident, problem, and change management

  processes to ensure timely resolution and SLA compliance.
• Serve as the

  primary point of contact

  for business stakeholders and IT leadership for AMS-related issues.
• Monitor and track service delivery performance, ensuring adherence to defined SLAs, KPIs, and governance standards.
• Coordinate with

  onshore/offshore teams

  to ensure effective resource utilization and 24/7 support coverage.
• Drive

  service improvement initiatives

  , root cause analysis, and proactive problem prevention.
• Support financial management of AMS contracts, including tracking effort, costs, and renewals.
• Ensure compliance with ITIL processes and best practices for SAP AMS delivery.
• Collaborate with project teams during rollouts, upgrades, and transition to steady-state support.
• Prepare and deliver regular

  status reports, dashboards, and executive updates

  on service performance.

Required Qualifications

• 10+ years of SAP experience

  with at least

  5+ years in AMS/Service Delivery Management

  .
• Strong knowledge of

  SAP incident, problem, and change management processes

  .
• Hands-on experience with

  ticketing tools

  (e.g., ServiceNow, Remedy, Solution Manager, Jira).
• Proven track record in managing

  onshore/offshore support models

  .
• Strong communication, leadership, and stakeholder management skills.
• Familiarity with

  ITIL framework

  and best practices in AMS delivery.

SELECCION CONSULTING LLC is an equal opportunity employer, providing equal employment opportunities to applicants and employees without regard to race, color, creed, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.