SAP Delivery AMS Manager

10 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services. Our mission is to deliver impactful solutions.


SAP Delivery / AMS Manager


Key Responsibilities

  • Lead and manage

    SAP AMS (Application Management Services)

    operations across multiple modules and landscapes.
  • Oversee

    incident, problem, and change management

    processes to ensure timely resolution and SLA compliance.
  • Serve as the

    primary point of contact

    for business stakeholders and IT leadership for AMS-related issues.
  • Monitor and track service delivery performance, ensuring adherence to defined SLAs, KPIs, and governance standards.
  • Coordinate with

    onshore/offshore teams

    to ensure effective resource utilization and 24/7 support coverage.
  • Drive

    service improvement initiatives

    , root cause analysis, and proactive problem prevention.
  • Support financial management of AMS contracts, including tracking effort, costs, and renewals.
  • Ensure compliance with ITIL processes and best practices for SAP AMS delivery.
  • Collaborate with project teams during rollouts, upgrades, and transition to steady-state support.
  • Prepare and deliver regular

    status reports, dashboards, and executive updates

    on service performance.


Required Qualifications

  • 10+ years of SAP experience

    with at least

    5+ years in AMS/Service Delivery Management

    .
  • Strong knowledge of

    SAP incident, problem, and change management processes

    .
  • Hands-on experience with

    ticketing tools

    (e.g., ServiceNow, Remedy, Solution Manager, Jira).
  • Proven track record in managing

    onshore/offshore support models

    .
  • Strong communication, leadership, and stakeholder management skills.
  • Familiarity with

    ITIL framework

    and best practices in AMS delivery.


SELECCION CONSULTING LLC is an equal opportunity employer, providing equal employment opportunities to applicants and employees without regard to race, color, creed, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

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