SALON MANAGER (FEMALE)

Job Summary: A reorganized Beauty Salon is looking for an experienced and dynamic Female Salon Manager to oversee daily operations and drive the business toward excellence in customer service and profitability. The ideal candidate will be responsible for leading the team, ensuring brand standards, and managing all front-end and back-end activities smoothly. --- Key Responsibilities: Operations Management Plan, assign, and manage staff shifts Oversee daily service delivery and ensure smooth functioning of all operations Ensure proper store hygiene and cleanliness standards Allocate and supervise housekeeping duties Monitor equipment usage and maintenance Ensure timely repair and maintenance of salon infrastructure Team Management Handle and lead salon staff, maintaining high morale and discipline Monitor staff adherence to SOPs and grooming standards Allocate services and responsibilities to team members Conduct regular staff performance reviews Retain quality staff and manage conflict resolution Recruit and onboard new staff as per business needs Customer Management Deliver excellent client consultation and service guidance Handle customer feedback, issues, and special requests Ensure high levels of customer satisfaction and retention Sales & Marketing Plan and achieve topline sales and SSP targets Ensure front-office product sales and service promotion Execute in-salon marketing activities and promotions Handle social media pages and respond to messages/comments Make outbound calls to clients for follow-ups, offers, and bookings Administrative Duties Manage inventory and stocks, ensuring timely replenishment Oversee payment collection and reconciliation Monitor and control daily expenses Track and maintain data using MS Excel Perform basic system handling for billing, appointments, and reports Compliance Ensure adherence to brand SOPs and hygiene protocols Maintain proper documentation and reporting as per company policies Required Skills & Qualifications: Proven experience in salon or retail management Strong leadership and team-handling abilities Excellent customer service and communication skills Good knowledge of beauty and grooming services Basic proficiency in Excel and computer systems Understanding of sales planning and inventory control Knowledge of social media marketing is a plus Preferred Qualifications: Degree/Diploma in Beauty/Salon Management or Business Administration Experience in a salon or wellness industry preferred