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Salesforce - Technical Service Delivery Manager

Salesforce - Technical Service Delivery Manager

Jade Global

15 - 20 years

12 - 16 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

charts data analysis servicenow team leadership jira project management information technology problem management itil certified salesforce process management fmea prince2 service delivery itil processes analysis tools business operations itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Salesforce - Technical Service Delivery Manager1
Key Responsibilities:
Service Delivery Oversight:

Oversee the delivery of Salesforce services, ensuring alignment with business objectives and service-level agreements (SLAs).

Continuously monitor service performance, identifying and implementing opportunities for improvement.

Salesforce Expertise:

Apply hands-on Salesforce development experience to guide teams and resolve technical challenges.

Manage and optimize integrations with Salesforce to enhance business operations and user experience.

ITIL Process Management:

Implement ITIL best practices, focusing on incident, change, and problem management.

Identify and mitigate risks to ensure seamless and compliant service delivery.

Tools and Analytics:

Use Jira and ServiceNow for effective project management, incident tracking, and reporting.

Leverage Microsoft Charts and data analysis tools to create insightful and actionable reports.

Problem Management:

Conduct root cause analyses for recurring issues, implementing solutions to prevent reoccurrence.

Collaborate with cross-functional teams to ensure swift and effective resolution of problems.

Team Leadership:

Lead, mentor, and develop a high-performing team, promoting a culture of excellence and collaboration.

Provide regular feedback and performance evaluations to support team growth and development.

Flexibility and Communication:

Adapt to varying work schedules to accommodate global operations and business needs.

Communicate effectively with stakeholders at all levels, providing clear updates on service delivery status.

Strategic Alignment:

Align service delivery processes and objectives with the organizations growth strategies.

Drive innovation and process improvements to support organizational goals.

Qualifications and
Skills:

15+ Years of Experience

Bachelors degree in Computer Science, Information Technology, or a related field.

Proven experience with Salesforce development and integrations.

Strong understanding of ITIL principles and practical application.

Proficiency in Jira, ServiceNow, Microsoft Charts, and data analysis tools.

Exceptional problem-solving, decision-making, and organizational skills.

Excellent communication and interpersonal abilities.

Demonstrated capability in team leadership and people management.

Flexible and adaptable to dynamic business environments.

Preferred:

ITIL certification.

Project management certification (e.g., PMP, PRINCE2).

Experience working in a fast-paced, global environment.

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Information Technology and Services

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Salesforce - Technical Service Delivery Manager