Salesforce Service Cloud Developer

About the Role

We are looking for a skilled Salesforce Developer with strong expertise in Service Cloud to join our team. The ideal candidate will have around 3 years of hands-on experience in designing, customizing, and implementing Salesforce Service Cloud solutions, with a focus on delivering high-quality customer service processes.

Key Responsibilities

• Design, configure, and customize Salesforce Service Cloud features such as Case Management, Knowledge Base, Omnichannel, Service Console, and Entitlements.
• Develop custom solutions using Apex, Visualforce, LWC, and Flow to enhance Service Cloud functionality.
• Integrate Service Cloud with third-party applications and internal systems.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Work on automation, workflow rules, process builder, and advanced flows to streamline service operations.
• Ensure code quality through unit testing and adherence to Salesforce best practices.
• Participate in deployment, release management, and ongoing support activities.

Required Skills & Experience

• 3+ years of Salesforce development experience with a focus on Service Cloud.
• Strong knowledge of Case Management, Service Console, Email-to-Case, Live Chat, and Knowledge Base.
• Hands-on experience with Apex, LWC, Visualforce, SOQL, and Flows.
• Good understanding of Salesforce security model and data model.
• Experience with REST/SOAP API integrations.
• Salesforce Service Cloud Consultant certification (preferred, not mandatory).

Soft Skills

• Strong problem-solving and analytical skills.
• Ability to work collaboratively with cross-functional teams.
• Good communication and client interaction skills.
• Self-driven with a learning mindset.

Why Join Us?

• Opportunity to work on challenging Salesforce Service Cloud implementations.
• Exposure to the latest Salesforce technologies and cross-cloud projects.
• Collaborative work environment with growth opportunities.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹75,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person