Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview Role Overview
We are seeking a skilled
Salesforce Developer
with hands-on experience in
Service Cloud
to join our team. The ideal candidate will be responsible for designing, developing, and implementing Salesforce solutions that enhance customer service operations and align with business objectives.
Key Responsibilities
- Design, develop, and deploy customized Salesforce solutions using Apex, Visualforce, Lightning Components, and Salesforce APIs.
- Configure and optimize Service Cloud features, including Case Management, Omni-Channel, Knowledge Base, and Service Console.
- Integrate Salesforce with third-party applications and internal systems.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Ensure best practices in coding, testing, and deployment within Salesforce environments.
- Perform system maintenance, troubleshooting, and enhancements to improve performance and user experience.
- Stay updated with Salesforce releases and new features, recommending improvements where applicable.
Required Skills & Qualifications
- Minimum 3 years of experience as a Salesforce Developer.
- Strong expertise in Salesforce Service Cloud configuration and customization.
- Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and SOQL.
- Experience with Salesforce APIs and integration tools (e.g., REST, SOAP).
- Familiarity with Salesforce security model, data model, and deployment tools.
- Salesforce Platform Developer I certification (Developer II preferred).
- Excellent problem-solving and communication skills.
Preferred Skills
- Experience with Salesforce Communities, Einstein Bots, or Field Service Lightning.
- Knowledge of Agile methodologies and DevOps tools for Salesforce.
- Additional Salesforce certifications (e.g., Service Cloud Consultant).
Compensation
Estimated Pay Range:Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
