Salesforce Engineer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Role Overview

We are seeking a skilled Salesforce Developer with hands-on experience in Service Cloud to join our team. The ideal candidate will be responsible for designing, developing, and implementing Salesforce solutions that enhance customer service operations and align with business objectives.

Key Responsibilities

• Design, develop, and deploy customized Salesforce solutions using Apex, Visualforce, Lightning Components, and Salesforce APIs.
• Configure and optimize Service Cloud features, including Case Management, Omni-Channel, Knowledge Base, and Service Console.
• Integrate Salesforce with third-party applications and internal systems.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Ensure best practices in coding, testing, and deployment within Salesforce environments.
• Perform system maintenance, troubleshooting, and enhancements to improve performance and user experience.
• Stay updated with Salesforce releases and new features, recommending improvements where applicable.

Required Skills & Qualifications

• Minimum 3 years of experience as a Salesforce Developer.
• Strong expertise in Salesforce Service Cloud configuration and customization.
• Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and SOQL.
• Experience with Salesforce APIs and integration tools (e.g., REST, SOAP).
• Familiarity with Salesforce security model, data model, and deployment tools.
• Salesforce Platform Developer I certification (Developer II preferred).
• Excellent problem-solving and communication skills.

Preferred Skills

• Experience with Salesforce Communities, Einstein Bots, or Field Service Lightning.
• Knowledge of Agile methodologies and DevOps tools for Salesforce.
• Additional Salesforce certifications (e.g., Service Cloud Consultant).

Compensation

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

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