Salesforce Business Analyst and QA

Job Title - Salesforce Business Analyst cum QA.

Experience - 2- 5 Years

Work mode - Hybrid

Work Location - Chennai

Notice Period - Immediate to 15 Days

Salesforce Business Analyst cum QA

Key Responsibilities

Business Analysis

• Gather, document, and prioritize business requirements across Sales, Service, and Marketing functions.
• Translate business needs into functional and technical user stories with clear acceptance criteria.
• Analyze existing Salesforce processes and propose optimization or automation improvements.
• Collaborate with architects and developers to ensure solution feasibility and scalability.
• Maintain end-to-end process documentation and support continuous process improvement initiatives.

Quality Assurance

• Plan and execute

  functional, regression, and integration testing

  for Salesforce releases.
• Design detailed

  test cases and test scripts

  aligned to business requirements.
• Validate end-to-end workflows such as

  lead management, case handling, customer communication

  , and

  marketing campaigns

  .
• Coordinate

  UAT

  , gather user feedback, and ensure smooth go-live transitions.
• Log, track, and manage issues using Jira (or equivalent tools) through closure.

Governance & Support

• Ensure all changes adhere to Salesforce best practices and governance standards.
• Conduct post-deployment validation and production monitoring.
• Document test results, known issues, and user training materials.
• Work with Admins and Architects to uphold data integrity and system consistency across environments.

Required Skills & Experience

• 2–5 years total experience, including

  2+ years in Salesforce BA or QA roles

  .
• Strong understanding of

  Salesforce Sales Cloud, Service Cloud

  , and

  Marketing Cloud

  .
• Hands-on experience testing Salesforce Flows, validation rules, and integrations.
• Proficiency in requirement gathering, test case design, and documentation.
• Familiarity with

  sandbox testing, UAT

  , and release management processes.
• Strong analytical and communication skills with exceptional attention to detail.
• Working knowledge of

  Jira, Excel/Sheets

  , and Salesforce reporting.

Preferred Skills & Certifications

• Salesforce Certifications:

  Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or Marketing Cloud Email Specialist.
• Basic understanding of

  Apex, SOQL

  , or

  data migration testing

  .
• Exposure to

  third-party integrations

  , APIs, or middleware platforms.
• Experience validating campaign automation or customer engagement journeys.
• Knowledge of

  Agile or Scrum delivery models

  .