Salesforce Administrator

Position – Permanent

Role – Salesforce Support Analyst

Experience – 3 – 5 Years

Location – Chennai / Bangalore (Work from Office)

Responsibilities

• Provide technical and application support to users by identifying, diagnosing, and resolving issues.
• Handle incident management, ensuring timely resolution within SLAs.
• Troubleshoot issues related to SQL queries, data discrepancies, and reporting tools.
• Collaborate with developers, QA, and business teams for effective issue resolution and process improvement.
• Document issue resolutions, troubleshooting steps, and FAQs for knowledge management.
• Monitor and maintain application health checks, jobs, and integrations.
• Escalate unresolved issues to the appropriate teams while ensuring regular updates to stakeholders.
• Participate in root cause analysis (RCA) and provide recommendations to prevent recurrence.

Required Skills

• 3 – 5 years of experience in application or technical support roles.
• Strong knowledge of SQL, with ability to write and troubleshoot queries.
• Experience with ITSM tools for ticketing and incident management.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills to interact with end-users and stakeholders.
• Ability to multi-task and prioritize in a fast-paced environment.

Preferred Skills

• Exposure to SSRS or reporting tools for basic report troubleshooting.
• Experience in financial services, healthcare, or enterprise applications support.
• Knowledge of ITIL frameworks and practices.
• Familiarity with scripting languages like PowerShell or Python for automation.