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Sales Team Leader

1 - 3 years

2 - 3 Lacs

Posted:21 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:
Team Leader

Location:
Gurgaon

Salary:
₹22,000 – ₹28,000 per month

Working Days & Hours:
6 Days WorkingDay Shift / Rotational Shift (as per process requirement)

Key Responsibilities:

  • Supervise and manage a team of executives/associates to achieve process targets and KPIs.
  • Monitor daily performance, conduct regular huddles, and ensure adherence to quality standards.
  • Prepare performance reports and share updates with management.
  • Coach, train, and motivate team members to enhance productivity and engagement.
  • Handle escalations and resolve customer/client issues promptly.
  • Allocate tasks and manage workforce planning for smooth operations.
  • Drive process improvements and support implementation of new initiatives.
  • Ensure compliance with company policies and procedures.

Requirements:

  • Education: Graduate in any discipline.
  • Experience: Minimum 1–3 years of experience in a Team Leader/Supervisor role (preferably in BPO/KPO/Customer Service/Sales).
  • Strong leadership and people management skills.
  • Good analytical and problem-solving abilities.
  • Excellent communication skills in English and Hindi.
  • Proficient in MS Office (Excel, Word, PowerPoint).
  • Ability to work under pressure and meet deadlines.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

  • Paid sick time

Schedule:

  • Day shift

Work Location: In person

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