Sales Team Lead

As a Team Lead Telesales (Pharmacists) at Truemeds, you will be responsible for managing, inspiring, and growing a team of 60+ telesales executives. Your role goes beyond just operations management; it involves creating a culture of performance, ownership, and customer-first thinking. You will serve as the leader, ensuring that targets are not just met but exceeded, processes run smoothly, and every team member is motivated to deliver their best on a daily basis. **Key Responsibilities:** - Lead, mentor, and manage a team of 60+ telesales pharmacists. - Act as the go-to person for escalations, problem-solving, and on-floor decision-making. - Establish an environment where sales targets are consistently achieved and exceeded. - Drive sales outcomes while maintaining top-notch call quality. - Collaborate with the Quality team to monitor metrics, coach underperformers, and recognize top achievers. - Utilize data-driven insights to develop strategies for performance improvement. - Manage attendance, rosters, and workforce planning to ensure seamless operations. - Identify potential challenges through data analysis and implement contingency plans to maintain order flow. - Ensure 100% accuracy and timeliness in order processing. - Identify and address bottlenecks to enhance operational efficiency. - Conduct regular training sessions to enhance sales skills and product knowledge. - Identify high-potential performers and groom them for future leadership roles. - Uphold discipline, professionalism, and company values within the team. - Foster a culture of respect, collaboration, and performance-driven fun. **Qualifications Required:** - Education: Graduate (Engineering, Commerce, Pharma, or related field/ Business schools preferred). - Experience: 12 years of experience in telesales / inside sales / call centre sales with exposure to team management. - Leadership: Ability to lead large groups, inspire performance, and make quick decisions under pressure. - Skills: Excellent communication, analytical thinking, and problem-solving abilities. - Mindset: Ambitious, resilient, and ready to scale with one of India's fastest-growing health-tech companies. If you are hungry for responsibility, thrive in challenging environments, and aspire to build a career in leadership, Truemeds offers you the opportunity to lead a team of 60+ telesales executives, step into bigger roles as the company scales, and directly contribute to making healthcare affordable for millions of Indians in a fast, data-driven, collaborative, and entrepreneurial culture.,