Sales Team Lead-Home Loan/LAP

Responsibilities

Team and performance Management

• Lead, motivate, and manage a team handling of approximately 12 agents for Affordable Housing and Micro Lap
• Drive team performance to meet or exceed monthly and quarterly loan disbursement and revenue targets
• Monitor individual and team productivity, focusing on quality of client interactions and loan conversion rates.

Training and coaching

• Provide coaching, training, and performance feedback to team members to enhance skills and productivity.
• Well groomed on legal and Technical aspects of Property and able to coach the team on same

Escalation handling

• Resolve escalated customer issues and ensure high levels of customer satisfaction Loan process management
• Oversee end-to-end loan processing activities ensuring timely and accurate loan approvals, documentation, and disbursal in compliance with company policies and regulatory guidelines.
• Implement and enforce risk management practices to minimize defaults and maintain portfolio quality.

Collaboration

• Collaborate with credit, compliance, teams to ensure smooth loan lifecycle management.
• Maintain strong relationships with internal stakeholders and external partners to facilitate business growth and operational efficiency.

Data Management

• Analyze loan data and generate regular reports on team performance, portfolio health, and market trends for senior management.

Key skills:

• Team leadership and people management
• Understanding of Legal and valuation of property
• Loan processing and credit evaluation
• Customer relationship Management
• Performance monitoring and reporting
• Risk and compliance management
• Problem-solving and decision-making
• Experience of 5+ yrs Experience in Loan against propert