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Sales Support -Order Management Team Lead

Sales Support -Order Management Team Lead

ABB

2 - 5 years

3 - 7 Lacs

bengaluru

Posted:6 hours ago| Platform:

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Skills Required

order processing oracle sap sales performance management supply chain customer service purchase order fulfillment logistics purchase order sales administration sales support procurement supply chain management sales coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.The work model for the role is: #LI-HybridThis role is contributing to the Process Automation business for Measurement & Analytics division based in Bangalore India.You will be mainly accountable for:

Manage the complete lifecycle of order processing with accuracy and efficiency. Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Lead resolution of customer complaints with a focus on fast response and quality outcomes. Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the role

6 to 10 years of experience with any full time graduation.
1+ years of experience in managing teams and performance management.
Knowledge of Sales & Distribution process in SAP.
Experience in Order management, Oracle, Master Data.
Ensures integrity and compliance with ABB values and ethics in all activities.

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Sales Support -Order Management Team Lead