Sales Support Manager

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, stakeholders from across the entire energy value chain are having to navigate the complexities of the energy ecosystem. We seek to enable our customers to do so with confidence.   

Empowering Transformative Energy Decisions.

Founded in 1999 in Adelaide, Australia, Energy Exemplar’s PLEXOS® modeling and simulation software is trusted by innovative organizations across the globe. On one unified platform, stakeholders from across the entire energy value chain are revolutionizing the energy ecosystem and seamlessly planning for the future of energy with unprecedented clarity, speed, and innovation.  

Our impact is global and is being recognized across the industry: 

• Finalist for the 2024 Reuters Global Energy Transition Awards in the 'Technologies of Change' category  

• Finalist for the 2024 Go:Tech Awards in the 'Most Innovative Use of Technology’ category 

• 2022 USEA/USAID Corporate Volunteer of the Year   

• 2022 Impact Award Winner for our impact on the energy industry and the current energy transition  

At Energy Exemplar, we believe in empowering our people by offering flexibility in how, when, and where they work. This flexibility has been a cornerstone of our success, fueling significant growth over the years, with the company expanding at an impressive rate of approximately 30% year over year. We understand that the best results come when our team members can balance their professional and personal lives, so we support various working arrangements that help you thrive. 

We don’t just celebrate the excellence of our products but champion the quality of our people. They own their outcomes and perform to their best – every day. whether you're working from home, in the office, or on the go. Our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are. That’s what makes us who we are and a great place to work. Our core values ‘Customer Success’, ‘One Global Team’, ‘Integrity and Ownership’ and ‘Innovation Excellence’ reflect the way we work and are always at the forefront of everything we do. 

About the Position

The Sales Support Manager reports to the Regional SVP APAC and is responsible for providing outstanding support to the Sales and Customer Success teams and prospective clients through every stage of the Sales process. This role performs a range of support tasks to the region customer facing and legal teams such as offers and tenders submissions, coordinating negotiations for contracts and managing documentation, liaising with the internal stakeholders to manage approvals as well as various other activities that ensure the entire sales process is as smooth as possible.

This is a diverse and fast-paced role that requires high energy, enthusiasm and an absolute commitment to delivering quality outcomes that support Energy Exemplar’s relentless pursuit to continue the growth journey and achieve the optimal futures of our clients. 

Primary Responsibilities

• Responsibility for supporting the Sales and Customer Success teams in the preparation and submission of responses for new tenders, including supporting internal coordination
• Act as a coordinator between Sales, Legal and internal stakeholders during the negotiation process, in the form of a “deal desk”
• Support the Sales and Customer Success teams in preparing quotes for software licenses, training and implementations as required
• Assisting the teams in sales / negotiation process until contracts are closed
• Manage the coordination with legal for the preparation and follow-up of various contract agreements with new and existing clients
• Support commercial negotiations, support the drafting and redlining of key deal terms with legal and the follow-up during negotiations
• Create and maintain a commercial negotiation playbook, including fallback positions on key deal terms templates
• Support the teams for managing supplier registration for new clients and document assessments
• Support the Sales team for the coordination with Accounts team on invoicing for new customers
• Ad-hoc assistance to Regional SVP and region team

Candidate Requirements & Qualifications:

• Minimum 8 years’ experience in a sales support, administration or aligned position involving software
• Ability to quickly build strong relationships and rapport with different stakeholders internally and externally
• High sense of ownership and pride in your performance and its impact on company success
• High level of attention to detail and ability to think critically
• High written and verbal communication and negotiation skills
• Understanding of the end-to-end sales cycle and relevant processes
• High proficiency with all Microsoft Office applications and SalesForce

Energy Exemplar is an equal opportunities employer and we value your unique identity and perspective. We are fully committed to providing and fostering a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together! To support you in being the best version of yourself during the application and interview process, please let us know if you have any specific requirements.