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WHO YOU ARE As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. For this role we believe you have formal qualifications in Sales, Business Management or equivalent Minimum 10 years of experience of working with sales operations and delivering results. Minimum 5 years of experience in leading and influencing co-workers .Experience from retail, preferably home furnishing sector Experience in planning, driving output and measuring performance (business) • Broad knowledge of IKEA concept, brand objectives, values and vision • Broad knowledge of IKEA tools, processes and cycles • Good knowledge of change management methods and tools as well as stakeholder management • Broad knowledge of the IKEA multichannel reality and online customer behaviours • Broad knowledge of operational plans and goals as well as follow up on KPIs • Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points • Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure • Ability to adapt the communication based on the recipients (eg; should be able to draft different types of messages while sharing with Country MT vs Sales co-workers in the country). • Should have confidence to present performance insights to varied types of audiences. Eg; Country Management Team, Commercial Management Team, Service Office meetings, etc. Ability to manage challenging question (anticipate in advance). • Establish a clear split of responsibilities within the SP team. • Ability to recognize what needs to be handled directly by SPTL and what can be delegated to the team. • Should be detail oriented and have a passion for numbers • Eagerness to drill down and identify root causes for problems • Should be willing to learn more about the range, processes, commercial strategies • Passion for continuous improvement when it comes to tools and ways of working: High focus on efficiency, automation in reporting, eliminating non-value added work. YOUR RESPONSIBILITIES To act as an advisor to Selling manager by leveraging deep insights of the sales performance and business performance, as well as the demand of the market to drive sales, profitability and increase conversion across all touchpoints. To lead pricing, sales and forecasting processes, ultimately accountable for sales & supply agreement. • Analyse sales performance in order to contribute insight and advice to the Selling Manager and the entire Selling Team • Monitor and act on sales, margin and supply planning to secure maximization of sales and profit • Accountable for sales, gross margin and supply planning across channels • Responsible for coordinating pricing and forecasting across Home Furnishing Business Areas (HFBs) for all sales channels and also IKEA Business • Lead, coach and develop a high performing sales support team that will strongly contribute to reach the common objectives and goals (e.g. growth, profitability, brand positioning, customer experience) • Act as a member of the Selling team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture) • Contribute to the integrated multichannel executions/output of the selling function in order to contribute to the business goals • Responsible for measuring sales performance to maximize efficiency and effectiveness, and to ensure performance excellence throughout the year • Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA • Responsible to communicate to large audiences via email (either disseminating info from global, sharing updates/alerts on performance or requesting for inputs): Keep the communication clear, simple and direct. Able to explain the context/purpose clearly and share clear instructions with deadlines TOGETHER AS A TEAM We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement. We are an equal opportunity employer: At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need. Show more Show less
